IT System Administration Manager
Washington State Department of Transportation
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Benefits dieser Stelle
Zusammenfassung
Washington State Department of Corrections is seeking an IT Systems Administration Manager to provide strategic and operational leadership for a team delivering secure, reliable SaaS and enterprise applications across the department.
You will supervise six staff, balance current operations with long-term planning, and drive improvements in security, performance, and user experience while collaborating with business and technology stakeholders across the agency.
Qualifikationen
- Highly proficient in providing IT support with experience in enterprise SaaS and COTS applications
- Proven ability to lead IT staff and projects
- Experience managing complex IT environments with multiple integrated systems
- Experience implementing security, backup, and disaster recovery solutions
- Experience coordinating with vendors and enforcing SLAs
- Strong communication skills with non-technical stakeholders
Aufgaben
- Lead SaaS Applications team overseeing administration and performance of enterprise SaaS apps
- Balance current operations with long-term planning and growth
- Guide application strategies in collaboration with stakeholders
- Ensure security standards and reliable service delivery
- Mentor and develop staff and manage priorities and resources
- Drive service improvements and customer satisfaction
Kenntnisse
Ausbildung
Jobbeschreibung
Salary: $99,300.00 - $133,608.00 Annually
Location : Multiple Locations Statewide, WA
Job Type: Full Time - Permanent
Job Number: 2026-08155
Department: Dept. of Corrections
Division: BEST - Information Technology
Opening Date: 10/01/2026
Closing Date: 10/15/2026 10:00 AM Pacific
Full Time | Permanent
Salary Range: $99,300 - $133,608 Annually
This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required.
This position is open to current DOC employees only.
The Washington State Department of Corrections is seeking a dedicated and knowledgeable IT professional to join the Information Technology team as an IT Systems Administration Manager! The goal of this position is to provide strategic and operational leadership for a team responsible for delivering secure, reliable, and high-performing application services that support the Department's mission and business needs.
As an IT Systems Administration Manager, the candidate of choice will provide supervise a team of six staff, guiding daily operations while planning for future growth and innovation. Tasks will include balancing current operational needs with long-term planning, identifying opportunities to improve application performance, security, efficiency, and the overall user experience.
Collaboration is key as you will work with business and technology stakeholders to understand organizational priorities, guide application strategies, and ensure SaaS solutions continue to evolve with changing business and technology demands. If you are able to ensure application services comply with established security standards, policies, and practices while fostering a culture of continuous improvement, innovation, collaboration, and reliable service delivery, we encourage you to apply!
- A cover letter regarding your interest in this position with our agency
- A detailed resume
- Three professional references
We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.
As an IT Systems Administration Manager, some of your duties will include:
- Managing the SaaS Applications team overseeing administration and operational performance of enterprise SaaS applications which could include:
- Managing the daily operations of team and services owned to ensure availability, security, compliance, and optimal performance
- Conducting performance evaluations, sets goals, and provides coaching, mentoring, and professional development opportunities
- Allocating resources, sets priorities, and facilitates regular team meetings to review progress, address challenges, and share updates
- Promoting cross training to ensure coverage, recognizes and rewards high performance, and addresses performance issues promptly and constructively
- Developing strategy and implement service plans to include resources, training and tiered support for services
- Managing quality, accountability, productivity and timely delivery of services
- Making recommendations to the Service Delivery Manager and implements improvements of customer services
- Communicating with staff, customers, management, external agencies and vendors and share changes
- Planning and coordinating application lifecycle management and improvement initiative
- Other Duties as assigned
- Highly proficient in providing support of information technology with a demonstrated track record of progressively responsible experience in the system administration of enterprise SaaS and COTS applications
- Demonstrated proficiency in leading IT staff and projects, with a proven ability to guide technical teams, oversee project delivery, and ensure successful technical oversight
- Demonstrated experience managing complex IT environments with multiple integrated systems
- Experience implementing and maintaining security, backup, and disaster recovery solutions
- Experience coordinating with vendors and enforcing service level agreements (SLAs)
- Strong communication skills with the ability to convey technical information to non-technical audiences
- Experience working in a public sector or government IT environment
- Information Technology Infrastructure Library (ITIL) practitioner or experience
- Experience managing staff in multiple remotes offices
- Experience managing contracts for COTS software solutions, including vendor coordination, license management, renewals, and compliance monitoring
Working together for safer communities.
Improving public safety by positively changing lives.
To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
- Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
- Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
- People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
- Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
- Supporting people's success: Corrections is committed to our community - understanding individuals, instilling hope, embracing change, and providing opportunities.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
- DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.
- DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit
- This recruitment may be utilized to fill more than one position.
- Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
- Please note: Phone number AND email address are required for all professional references.
- A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
- Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-scation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
- Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from and Until this documentation is provided, you will not be selected to move forward in the hiring process.
This position may be allocated for telework. If authorized for the role, work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time. Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite. Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a "drop in" area available, however, a dedicated workspace within a DOC facility will not be provided.
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Remote/telework/flexible schedules (depending on position)
- Up to 25 paid vacation days a year
- 8 hours of paid sick leave per month
- 12 paid holidays a year
- Generous retirement plan
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation and so much more!
- Teamsters 117 represented positions receive 3 days of bereavement leave.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the ' web site.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rated basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
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