IT Support (Temp)

Houlihan Lokey, Inc.; San Francisco (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Houlihan Lokey, Inc. in San Francisco seeks an IT Helpdesk/Support Specialist to provide general IT/user support on Houlihan Lokey applications, operating systems, and hardware, in person and remotely.

Primary duties focus on general IT support and SF office servicing. Responsibilities include troubleshooting incidents, configuring Windows workstations, managing AD, supporting VPN/AV, and assisting with moves and travel to remote offices as needed.

Qualifications

• At least 6 months of IT experience, with 1 year or more preferred.
• Thorough understanding of hardware and software installation and problem resolution.
• Strong communications skills and ability to communicate clearly with various stakeholders.

Responsibilities

• Provide best in class IT support to the SF office and Houlihan Lokey colleagues.
• Troubleshoot and resolve IT incidents across hardware, software and accounts.
• Configure and administer Windows workstations and peripheral devices.
• Install, configure and support hardware including printers, copiers, and mobiles.
• Support AV equipment in the SF office and liaise with users and clients.
• Manage local hardware inventory and assist with remote connectivity (VPN/AVD).
• Perform basic Windows AD administration and user moves.

Skills

Communication

Stakeholder management

Analytical thinking

Tools

Windows OS

Office 365

Active Directory

VPN/Netskope

AV equipment

Job description

Business Unit:

Information Technology Industry: No Industry

Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.

Provide general IT/user support on all installed Houlihan Lokey applications, operating systems, and hardware, both in person over the phone and remotely. Primary duties will focus on general IT support and will be located in the San Francisco office, servicing all Houlihan Lokey locations, particularly in SF.

Responsibilities:

• Provide best in class IT support service to all Houlihan Lokey Colleagues with a key focus for the local support of the SF office.
• Work to troubleshoot and resolve IT incidents and service requests across hardware, software, and account administration both in person and remotely.
• Assist with configuring and administering Windows OS workstations, including peripheral devices such as monitors, docking stations, keyboards, mice, and other USB or wirelessly connected devices.
• Install, configure, and support hardware, including workstations, laptops, printers, networked multi-function copiers, mobile devices (including but not limited to iOS, Android, and Windows devices) and other computer and network peripherals.
• Support the use of Audio Visual (AV) equipment in the SF office, liaising with both end users and clients.
• Assist with managing local hardware inventory.
• Provide support to remote users on connectivity issues arising from the use of AVD or VPN (Netskope) over wireless and wired high-speed Internet access.
• Windows OS, Microsoft Office Suite, Microsoft Exchange (O365), MS Teams, VPN, Adobe products, and various financial information software, as well as special non-standard applications and custom applications explicitly created for Houlihan Lokey.
• Carry out basic Windows Active Directory (AD) network administration, including administering user passwords, group management, account lockouts, and computer naming.
• Provide local hands-on assistance with user moves, including relocating computers, laptops, monitors, phones & headset devices as needed.
• Periodically, there may be some travel to a remote office to assist with support, office expansion or relocation projects.
• Participate in regular staff meetings with other IT personnel and communicate any issues that concern other department members.
• Other duties as may be required.

Basic Qualifications:

• At least 6 months of IT experience, with 1 year or more preferred.
• The employee must have a thorough understanding and hands-on knowledge of hardware and software installation and problem resolution.
• Carry out duties with a minimum of direction and supervision and be able to perform each essential task satisfactorily.
• Strong communications skills. Understanding how to talk to different people within the organization, and communicate clearly and effectively is critical.
• Stakeholder Management experience.

Preferred Qualifications:

• Previous work experience in a financial institution environment is highly desirable.
• Possess strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist.
• Possess the ability to interpret various instructions furnished in written, oral, diagram, and or schedule form.

Compensation and Benefits

Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation. The firm's good faith and reasonable estimate of the possible salary range for this role at the time of posting is:

$55,000 - $70,000

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate's relevant qualifications, skills, and experience and the location where this position may be filled.

Houlihan Lokey provides a competitive benefits package. Our current benefits offerings can be found here:

2026 Benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.