IT Support Technologist

Ball State University; Indiana, Muncie (PA, IN); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a dynamic team at an esteemed educational institution as an IT Support Technologist. This role offers the opportunity to make a meaningful impact by providing essential technical support to enhance the operations of the Foundation. Collaborate with passionate professionals in a supportive culture that values innovation and teamwork. With a focus on redefining philanthropy in education, you will engage in impactful work that supports students in achieving their dreams. This is a chance to grow in your career while contributing to a mission that changes lives through education and philanthropy.

Benefits

Affordable Healthcare

Retirement Plans

Tuition Remission

Paid Parental Leave

Professional Development

Qualifications

• Bachelor's degree in IT or related field preferred.
• 2+ years experience in IT support and troubleshooting.
• Strong organizational and analytical skills required.

Responsibilities

• Provide desktop support for Foundation hardware and software.
• Manage integration of Foundation-specific systems and support.
• Facilitate training for staff on IT products and services.

Skills

Desktop Support

Troubleshooting

Network Connectivity

Windows OS

Office Suite

Analytical Skills

Organizational Skills

Interpersonal Skills

Education

Bachelor's Degree

Associate's Degree

High School Diploma or GED

Tools

Raiser's Edge

Financial Edge

DocuSign

ClickUp

PaperSave

Job description

Posting Details

Position Information

Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer-and the only recognized education institution-in the State of Indiana.
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Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More


Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More

At least two years of experience supporting desktop computers, laptops, mobile devices, networks and software applications with an emphasis on troubleshooting and system maintenance; working knowledge of Windows operating systems and Office suite of applications.

Bachelor's degree in computer technology, information systems, computer science or related area.

Ability to strategically plan for systems integrations and deployment of IT products and services.

Student employees.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

IN Indiana

The minimum salary for this position is $50,000.

Position Title	IT Support Technologist
About this Opportunity	Join Our Team: IT Support Technologist Are you ready to be part of an energetic and unified team dedicated to transforming higher education? Our foundation is breaking down barriers between advancement, alumni relations, and stewardship to create a cohesive environment where philanthropy and innovative partnerships thrive. This is your chance to make a significant impact as we fulfill Our Call to Beneficence: The Campaign for Ball State University, aimed at elevating student support both financially and academically. Why Join Us? Dynamic Team Environment: Collaborate with passionate professionals who are committed to our mission. Cutting-Edge Initiatives: Be at the forefront of redefining philanthropy in education. Unified Structure: Work within a seamless organization with no barriers between key departments. Supportive Culture: A high-achieving work environment that values camaraderie and collaboration. Impactful Work: A mission that changes lives through education and philanthropy. We invite you to join our team and make a difference. Join us in our mission to support students in realizing their purpose, achieving their dreams, and leading meaningful lives.
Benefits and Community	Ball State University offers an excellent benefits package for eligible positions. Click here to explore options. Affordable Healthcare Retirement Tuition Remission (For eligible employees, their dependents, and spouse) Paid Parental Leave Professional Development Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:	https://www.bsu.edu/about/live-near-your-work
FLSA	Administrative Exemption
Hrs/Week	40
Length of Assignment	Full-Time At-Will
Position Function	The IT Support Technologist is a strategic partner within the Ball State University Foundation and Advancement Services teams, utilizing technical understanding and expertise to provide technology support to Foundation staff. Reporting to the Division of Information Technology, the IT Support Technologist provides desktop, platform, and systems support; manages computer replacement plan; and maintains Alumni Center AV equipment as needed.
Minimum Education	1. Bachelor's degree from an accredited institution; OR 2. Associate's degree and two years of related experience will be accepted in lieu of a bachelor's degree. OR 3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.
Minimum Experience
Minimum Other	Strong organizational skills and the ability to manage multiple projects; self-starter; detail oriented; excellent interpersonal skills to effectively communicate and collaborate with diverse groups of individuals. Strong analytical and problem-solving skills.
Authorization to work in the US	Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Preferred Experience	Additional years of technology support experience. Experience in higher education advancement information systems. Experience with establishing and maintaining information security controls. Experience gathering requirements and establishing universal definitions in support of key performance indicators, metrics, and other related measures. Experience in a PCI compliant environment. Experience in a fundraising environment. Supervisory experience.
Preferred Other
Pre-Employment Screening	Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Required Certifications
EEO Statement
About Ball State University
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Department	BSUF Advancement Services and IT:115007
Department Information
Department Email or Phone Number	[e-mail]

Duties & Responsibilities

Provide desktop and platform support for all Foundation hardware, software, systems, and network connectivity; provide applicable basic training and onboarding for Foundation staff. Provide event and meeting support for Foundation employees.

Ranking	1
Job Duty

Schedule reasonable upgrades and installs in conjunction with central IT; manage details and issues with the team; coordinate user acceptance testing. Manage hardware inventory, support, and replacement in conjunction with university IT.

Ranking	2
Job Duty

Manage integration of Foundation-specific systems, including Raiser's Edge, Financial Edge, Fundraiser Performance Management, EverTrue, PaperSave, and Omatic, and all related test environments. Provide technical support to credit card processing and other systems operations in a PCI compliant environment.

Ranking	3
Job Duty

In conjunction and coordination with university IT, coordinate the formulation and documentation of technology policies; create technical documentation; maintain security controls for all computer-related information and systems of the Foundation.

Ranking	4
Job Duty

Facilitate requirements gathering sessions in support of reporting and analytics while engaging business and technical stakeholders and communicating those requirements using alternative views, such as visual analysis models, prototypes, or simulations, where appropriate.

Ranking	5
Job Duty

Maintain an advanced level of technical knowledge and skills for current and evolving technologies related to Foundation systems, computers, mobile devices, software applications, hardware, networking, and troubleshooting methodologies.

Ranking	6
Job Duty

Manage the Foundation's instances of DocuSign and ClickUp; train Foundation staff on both products as appropriate. Manage the Foundation's document management program in PaperSave; provide work direction and training for staff scanning and loading documents into the system.

Ranking	7
Job Duty

Process and complete assigned administrative requests that require specific administrative access, such as email distribution lists, creating/removing user accounts, and other similar requests as assigned.

Ranking	8
Job Duty

Orient and train student employees, assign and review work, and make recommendations in all areas related to supervision, including but not limited to, interviewing and selection, compensation, discipline, and performance appraisal.

Ranking	9
Job Duty

Develop and maintain strategic relationships with central campus IT staff.

Ranking	10
Job Duty

Perform other related duties as assigned.

Ranking	11
Job Duty

Posting Detail Information

For nominations and questions regarding this opportunity, please contact Kyla McKillip, Interim Assistant Director of Talent Acquisition, at [e-mail].

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring valuesand describe how you have demonstrated a commitment to that value in your professional endeavors.

Posting Number	202501723P
Number of Vacancies	1
Desired Start Date	06/02/2025
Position End Date (if temporary)
Open Date	04/21/2025
Applications Accepted Through Date	05/05/2025
Open Until Filled	No
Information regarding transcripts	The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter