IT Support Technician III

AGS; Las Vegas (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

AGS in Las Vegas, NV is seeking a senior IT Support Technician III to own end-to-end employee IT lifecycle, from onboarding to offboarding, across endpoint management and access control.

This onsite role supports corporate users and warehouse operations, handling complex issues, mentoring juniors, and driving efficiency with modern tooling and robust processes.

Qualifications

• 3+ years of IT support experience in a fast-paced environment.
• Strong experience with Active Directory and Microsoft Entra ID (Azure AD).
• Hands-on experience with Microsoft Intune (MDM/MAM).
• Experience with Jira Service Management (JSM) or similar ITSM tools.
• Solid desktop support experience (Windows and macOS/iOS).
• Experience supporting warehouse technology and related applications.

Responsibilities

• Own the full employee IT lifecycle, including onboarding, offboarding, role changes, hardware deployment, and access management.
• Execute secure and compliant access provisioning across AD, Azure AD, M365, and related systems; manage IAM and device compliance.
• Manage and support Jira Service Management (JSM) queues, SLAs, workflows, and knowledge base content.
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, printers, and end-user devices.
• Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II.
• Provide IT support for warehouse technology, including scanners, mobile devices, printers, and warehouse apps.
• Coordinate repairs and lifecycle management for warehouse tech assets; escalate incidents as needed.
• Troubleshoot LAN/WAN, wireless, and VPN connectivity per company standards.
• Perform system administration tasks including account management, permissions, and policy enforcement.
• Support remote and hybrid workforce technologies including secure access for offsite users.
• Maintain communication systems including conference room A/V and mobile devices.
• Perform software deployments, updates, patching, OS upgrades, and hardware refreshes.
• Support email administration and data governance practices.
• Assist with physical access systems including badging and facility access coordination.
• Maintain documentation of systems and SOPs; provide end-user training.
• Mentor junior technicians and provide leadership in absence of Support Leader.
• Contribute to process improvements, trend analysis, and scalable support practices.

Skills

IT Support

Active Directory

Azure AD

Intune

Jira Service Management

Windows

macOS/iOS

Warehouse tech

Networking basics

MS 365 Copilot

Security practices

Education

Associate's degree in IT or related field

Tools

Jira Service Management

SCCM

KACE

Lansweeper

Microsoft Intune

Job description

Description

IT Support Technician III is a senior-level role responsible for delivering advanced technical support and owning key operational processes across endpoint management, identity and access management, and service delivery. This position supports both corporate users and warehouse operations, serves as an escalation point for complex issues, mentors junior staff, and drives efficiency through process improvement and modern tooling. This is a full-time, onsite position based in Las Vegas, NV.

Responsibilities

• Own the full employee IT lifecycle, including onboarding, offboarding, role changes, hardware deployment, and access management


• Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, Microsoft 365, and related systems, Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)


• Manage and support Jira Service Management (JSM), including ticket queues, SLAs, request workflows, and knowledge base content; manage workload effectively to meet service level expectations


• Install, configure, maintain, and troubleshoot hardware, software, peripherals, printers, and end-user devices


• Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II


• Provide IT support for warehouse technology, including handheld scanners, barcode readers, mobile computers, tablets, label printers, workstations, and warehouse applications, including device setup, configuration, connectivity, printing, and user access issues


• Coordinate repairs, replacements, and lifecycle management for warehouse technology assets, escalating complex incidents to infrastructure teams, application owners, or vendors as appropriate


• Troubleshoot LAN/WAN, wireless, and VPN connectivity issues in accordance with company standards


• Perform system administration tasks, including account management, permissions, endpoint security configuration, and policy enforcement


• Support remote and hybrid workforce technologies, including device provisioning and secure access for offsite users


• Maintain and support communication systems, including conference room A/V and mobile devices


• Perform software deployments, updates, patching, operating system upgrades, and hardware refreshes


• Support email administration and data governance practices, including access controls and distribution groups


• Assist with physical access systems, including badging and facility access coordination


• Maintain accurate documentation of systems, assets, and standard operating procedures; provide end-user training and promote effective use of technology


• Assist in mentoring junior technicians and provide leadership support in the absence of the Support Leader


• Contribute to process improvements, trend analysis, and scalable support practices


• Partner with HR, Facilities, Security, and Warehouse Operations to support business operations and compliance

Requirements

• 3+ years of IT support experience in a fast-paced environment


• Strong experience with Active Directory and Microsoft Entra ID (Azure AD)


• Hands-on experience with Microsoft Intune (MDM/MAM)


• Experience with Jira Service Management (JSM) or similar ITSM tools


• Solid desktop support experience (Windows and macOS/iOS)


• Experience supporting warehouse technology, including handheld scanners, barcode readers, mobile computers, label printers, and related applications


• Familiarity with endpoint management tools (SCCM, KACE, Lansweeper)


• Understanding of networking fundamentals (LAN/WAN, wireless, VPN)


• Experience supporting Microsoft 365, including Office and Teams


• Experience supporting GenAI tools i.e. ChatGPT, Claude, and Microsoft 365 Copilot


• Strong troubleshooting, communication, and organizational skills

Preferred

• Associate's degree in IT or related field (or equivalent experience)


• Experience with IAM and security best practices


• Experience supporting a warehouse or distribution environment


• Relevant certifications (CompTIA A+/Network+, MD-102, MS-102, ITIL v4 Foundation)

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters, and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer