IT Support Technician I - Pasadena, TX

Turner Industries Group; Baton Rouge (LA); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Turner Industries is seeking an IT Support Technician I in Baton Rouge, LA. The role provides friendly, reliable technical assistance to employees, handling incidents and requests from start to finish.

Essential qualifications include a high school diploma or GED with 2 years of related education or experience, 6 months in IT support, and a customer-service mindset. Bilingual and credentials are preferred, with proficiency in Microsoft Office and Google Workspace.

Qualifications

• Minimum high school diploma or GED with 2 years of related education or experience.
• At least 6 months in an IT support role.
• Bilingual preferred.
• Credentials preferred.
• Customer-service minded with strong communication skills.
• Must possess a valid Louisiana driver's license.
• Able to communicate effectively by phone and in writing.
• Familiar with Microsoft Office and Google Workspace.

Responsibilities

• Address users in a friendly, courteous, and professional manner.
• Evaluate, address, and prioritize incoming requests; document in the service desk system.
• Load and configure the company standard image on new and existing computers.
• Maintain an accurate inventory of computers, peripherals, and software.
• Assist in on-call rotations and other assignments as directed.
• Install hardware and peripherals such as monitors, keyboards, printers, etc.
• Coordinate with hardware/software vendors for service requests.
• Provide guidance to end users to achieve solutions and minimize callbacks.

Skills

Bilingual

Customer service

Communication skills

Interpersonal skills

Oral and written communication

Problem solving

Education

High School Diploma or GED + 2 years college or related experience

Tools

Microsoft Office

Google Workspace

Job description

• Bilingual preferred
• Credentials preferred

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce.

IT Support Technician I

The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests.

Essential Qualifications

• Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience


• Minimum of 6 months experience in an IT Support Role


• Bilingual preferred


• Credentials preferred


• Must be a customer service minded professional


• Must possess excellent communication, interpersonal, organizational, and problem-solving skills


• Post-offer drug/alcohol screen and physical evaluation and background check


• Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site‑specific standards


• Maintain a current valid Louisiana Driver's license


• Meet Operations Support customer service standards


• Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary


• Applicant/employee must not pose a direct threat to the health or safety of others in the workplace

Functional Requirements

Address users in a friendly, courteous, and professional manner at all times; answer, evaluate and prioritize incoming voice and electronic customer requests; document all information given and received in the service desk application to track calls, emails, walk‑ups, and project tasks; manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables; load and configure the company standard image on all new and existing computers; assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system; adhere to all company and operations support policies, procedures, and standards; advise and instruct end users on the necessary activities to achieve solutions and minimize call back; answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network; install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware; all hardware and software vendors to request service regarding defective products; participate in on‑call rotation as assigned; perform additional assignments per supervisor’s direction.

Compensation

Final agreed upon compensation is based upon individual qualifications and experience.

Benefits

Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program.

Physical Involvement

Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction; typing/data entry.

Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law