IT Support Technician I

2230 Service Experts LLC; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Service Experts in the United States seeks an IT Support Technician I to assist with routine tasks under close supervision. You will be the first point of contact, log incidents, and use knowledge articles to resolve common issues, providing walk-throughs and basic navigation assistance.

As part of the Enterprise Support family, you will perform password resets, MFA enrollment guidance, and route tickets to the correct queues.

Qualifications

• Entry-level IT support role with no prior experience required.
• Familiarity with IT service desk processes is a plus.
• Ability to follow security verification steps during account actions.

Responsibilities

• Serve as the first point of contact; record incidents and requests with details.
• Use knowledge articles to resolve common issues and provide walk-throughs.
• Perform password resets and MFA enrollment guidance.
• Route tickets to correct queues with appropriate priority and CI.
• Confirm user contact details, impact, and business criticality.
• Provide courteous, clear communication and set expectations.
• Follow security verification steps before account actions.
• Monitor queues, update statuses, and close resolved tickets.
• Flag trending issues to supervisors for problem review.
• Participate in ongoing training on tools, policies, and new services.

Skills

Customer support

Ticketing

Knowledge base

Password resets

MFA enrollment

Security verification

Walk-throughs

Clear communication

Queue monitoring

Training participation

Education

High School Diploma/GED

Job description

Welcome! The IT Support Technician I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Enterprise Support family. Works under close supervision.

• Serves as first point of contact; records incidents and requests with complete details.


• Uses knowledge articles to resolve common issues and perform walk‑throughs.


• Performs password resets, MFA enrollment guidance, and basic navigation help.


• Routes tickets to correct queues with appropriate priority and CI.


• Confirms user contact details, impact, and business criticality.


• Provides courteous, clear communication and sets expectations.


• Follows security verification steps before account actions.


• Monitors queues, updates statuses, and closes resolved tickets.


• Flags trending issues to supervisors for problem review.


• Participates in ongoing training on tools, policies, and new services.

• Minimum Experience: 0 - 2 years


• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ServiceExperts. ServiceExpertsis committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.