IT Support Technician — Hybrid, Mentored Growth

Ashton Solutions; Beachwood (OH); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement plan

Bonus plan

Hybrid work schedule

Job summary

Ashton Solutions in Beachwood, OH is seeking an IT Support Technician to join our collaborative team. You will work with senior engineers to troubleshoot end-user environments, support business-critical systems, and gain hands-on experience to build a long-term IT career.

This hybrid role offers mentorship, growth opportunities, and a structured pathway into a broader MSP career. Expect a supportive, people-focused culture and a clear plan for advancing your technical skills.

Qualifications

• 0–2 years of hands-on PC or IT support experience.
• Experience with Microsoft 365.
• General knowledge of hardware, cloud services, and business apps.
• Strong interpersonal and communication skills in fast-paced environments.

Responsibilities

• Provide support for Microsoft 365 via phone, email, remote, and onsite.
• Support and maintain client networks and security infrastructure including LAN/WAN, firewalls, access points, and switches.
• Troubleshoot issues across a variety of on-premises and cloud environments.
• Manage and prioritize support tickets with clear expectations and delivering excellent customer service.
• Accurately document client issues, resolutions, and follow-up actions.
• Support 100+ SMB clients across diverse environments.

Skills

Microsoft 365

End-user support

Customer service

Problem-solving

Tools

LAN/WAN

Firewalls

Access points

Switches

Cloud services

Job description

Ashton Solutions in Beachwood, OH is seeking an IT Support Technician to join our collaborative team. You will work with senior engineers to troubleshoot end-user environments, support business-critical systems, and gain hands-on experience to build a long-term IT career.

This hybrid role offers mentorship, growth opportunities, and a structured pathway into a broader MSP career. Expect a supportive, people-focused culture and a clear plan for advancing your technical skills.