IT SUPPORT TECHNICIAN

Harmony Healthcare Long Island; Village of Garden City (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Harmony Healthcare Long Island is seeking a Support Technician in Garden City, NY to handle on-site IT support, respond to help desk requests, and set up new equipment for users.

You will perform maintenance, monitor security, document resolutions, train staff, and manage user accounts, with the ability to lift up to 50 lbs as needed.

Qualifications

• In-person, Garden City, NY
• High school diploma or GED required
• CompTIA A+ certification preferred
• Ability to lift up to 50 lbs
• Strong troubleshooting and diagnostic skills
• Excellent written and verbal communication
• Ability to manage multiple support tickets and prioritize tasks

Responsibilities

• Respond to help desk tickets and requests for technical assistance from employees
• Diagnose and fix problems with computer systems, printers, software, and peripherals
• Work on issues from password resets to network problems
• Set up new computers, mobile devices, and other equipment; install, update, and manage software and drivers
• Perform regular maintenance to ensure networks, hardware, and systems run efficiently
• Monitor systems and devices for security threats
• Document and update knowledge bases with resolved issues and steps
• Collaborate with IT team and escalate complex issues
• Train employees on hardware/software use and security best practices
• Manage user accounts and permissions
• Perform PC maintenance, upgrades, and inventory tracking
• Setup, configure and troubleshoot printers; lift up to 50lbs as needed
• Adhere to company policies and maintain equipment inventory
• Perform other tasks as assigned

Skills

Customer support

Troubleshooting

Communication

Team collaboration

Documentation

Education

High school diploma

CompTIA A+ certification

Job description

OUR VISION

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.

OUR VALUE PROPOSITION

To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.

JOB TITLE:

Support Technician

REPORTS TO:

Director of Information Technology

RESPONSIBILITIES:

• Respond to help desk tickets and other requests for technical assistance from employees
• Diagnose and fix problems with computer systems, printers, software, and other peripheral devices.
• Work on issues ranging from password resets to more complex network problems.
• Set up new computers, mobile devices, and other equipment for users. They also install, update, and manage software and drivers.
• Perform regular maintenance to ensure networks, hardware, and systems are running correctly and efficiently.
• Monitor systems and devices for potential security threats.
• Document and update knowledge bases using details of user inquiries, resolved issues, and troubleshooting steps for future reference.
• Collaborate with other IT members and elevate complex issues to higher-level IT staff or MSP groups.
• Train employees on how to operate new hardware and software effectively and follow security best practices.
• Manage user accounts and permissions: Create, modify, and delete user accounts and manage access rights to maintain security and compliance.
• Perform PC maintenance, hardware and software installation and upgrades, equipment salvages and inventory tracking.
• Setup, configure and troubleshoot printers. Job requires the ability to lift, move and relocate equipment, monitors, and peripherals that may weight up to 50lbs each.
• Adhere to all company policies and procedures.
• Maintain equipment inventory and related documents.
• Perform all other tasks as assigned or required.

QUALIFICATIONS:

• This position is located IN PERSON, M-F in GARDEN CITY, NY
• High school diploma / GED
• CompTIA A+ certification preferred
• Able to work independently or as part of a team.
• A strong understanding of computer hardware, software, networking, and operating systems like Windows, macOS, and Linux.
• Excellent analytical and diagnostic skills to identify the root cause of an issue and determine the best solution.
• The ability to explain complex technical concepts clearly to non-technical users, both verbally and in writing.
• The ability to manage multiple support tickets simultaneously and prioritize tasks effectively.
• Strong interpersonal skills, patience, and a helpful demeanor to assist frustrated or confused users.
• Valid NYS Driver’s License and vehicle.
• Able to lift 50lbs.

SALARY

$25.00-$30.00 Hourly

MORE INFORMATION

This is a non-exempt position.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.