It Support Technician

Jobs via Dice; Village of East Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a motivated Level 1/2 IT Support Technician in East Syracuse, NY. The role requires troubleshooting skills to assist approximately 400 users, manage service desk tickets, and support hardware deployments. This long-term contract offers benefits like medical, 401(k), and paid time off, with an anticipated application deadline of October 17, 2025.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Paid Time Off

Qualifications

• Ability to provide Level 1 and Level 2 technical support.
• Experience in hardware, software, and network troubleshooting.
• Familiarity with Windows Enterprise support.

Responsibilities

• Provide technical support for approximately 400 local users.
• Manage and resolve tickets from a shared service queue.
• Support desktop deployments and hardware replacements.

Skills

Troubleshooting

Help desk support

Customer service

Technical support

Windows

Office 365

Job description

Overview

Our customer is seeking a motivated and customer-focused Level 1/2 IT Support Technician to join its enterprise IT team at the Syracuse, NY manufacturing facility. This is a long-term contract opportunity that mirrors a full-time role, offering benefits, paid time off, and the potential for future conversion.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for approximately 400 local users, including factory floor and office staff.
• Respond to and resolve hardware, software, and network issues, including Office 365, email, password resets, and general Windows Enterprise support.
• Manage and resolve tickets from a shared service queue, primarily via written requests and follow-up calls.
• Handle Service Desk calls routed from the central Help Desk in Greene, NY.
• Support desktop deployments, imaging, hardware replacements, and peripheral troubleshooting.
• Assist with basic network troubleshooting and escalate complex issues as needed.
• Follow documented procedures to configure and connect factory devices (e.g., wireless scanners) to the network.
• Use TeamViewer for remote support when necessary.

Skills / Qualifications

• Troubleshooting, help desk support, service desk, customer service, technical support, help desk, hardware, Windows, Desktop, Office 365, ITSM, Microsoft Office

Pay and Benefits

The pay range for this position is $17.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions; Life Insurance; Short and long-term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in East Syracuse, NY.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.