IT Support Technician

Fuelmii; Remote; USD 50,000 - 70,000; Full time

Job summary

A dynamic tech support company is looking for a Remote IT Support Specialist to diagnose complex issues for small to medium-sized businesses. You will mentor team members while focusing primarily on challenging IT problems. Ideal candidates have 1-3 years of experience in IT support and excellent communication skills. The role offers great benefits including health insurance, 401(k) matching, and professional development assistance, allowing you to grow your career comfortably.

Benefits

Health insurance

Dental insurance

401(k)

Tuition reimbursement

Paid time off

Vision insurance

401(k) matching

Professional development assistance

Flexible schedule

Referral program

Qualifications

• 1-3 years of experience in IT support for businesses or 3 years in a single organization.
• Experience working on a technical support team.
• Ability to fix complex hardware and software issues.

Responsibilities

• Troubleshoot server, network, cloud services, and storage issues.
• Mentor technical team members from the first tier.
• Assist in solving complex support issues.

Skills

Complex issue diagnosis

Communication skills

Organizational skills

Passion for IT

Job description

Overview

This is a remote position.

About the IT Support Team

Our support team is broken down into two main groups. The first tier is our first responders, tasked with receiving all support requests and promptly handling them. When requests are too complicated for the first responders, they are handed off to our reinforcements group. The Support Specialist and IT Consultant role are members of the reinforcements group and spend 70% of the day working on the most complex support issues and 30% mentoring the technical team members from the first tier. Common issues you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

What this role is for you

• You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work
• You want to work somewhere fun with helpful co-workers and accessible leaders and managers.
• You love Helping People Accomplish More through supporting IT systems.
• You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business.
• You’d rather spend most of your time on challenging issues rather than common day-to-day IT support requests
• You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.
• You’d like to spend a part of your day mentoring others with less experience
• You’d like to be surrounded by team members that you can learn from and collaborate with
• You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance
• You want to work in a role that consistently provides you with the ability to go home on time

Requirements

• 1-3 years of experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk
• Experience working on a technical support team
• Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
• Excellent organizational skills
• Excellent communication skills and professionalism
• Strong passion for working with information technologies

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Professional development assistance
• Flexible schedule
• Referral program