IT Support Technician

Integrated DNA Technologies; Sunnyvale (CA); On-site; USD 45,460 - 56,481; Full time

Benefits offered by this job

Paid time off

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

Integrated DNA Technologies (IDT) is seeking an IT Support Technician to maintain on-site and remote user support in Sunnyvale, CA. You will install, configure, and troubleshoot hardware and software, support lab and office devices, and collaborate with IT teams to improve services.

This role requires 2+ years of end-user support, experience with Apple and Windows environments, and familiarity with ITSM processes.

Qualifications

• High School diploma or higher with 2+ years supporting end-users in an enterprise IT environment.
• Experience supporting Apple and Microsoft enterprise environments (JAMF, AD, Windows, M365).
• Experience managing IT requests through an ITSM platform in a corporate setting.

Responsibilities

• Install, configure, and troubleshoot a wide variety of hardware and software solutions for end users.
• Manage incidents and service requests through the ITSM system, meeting SLAs.
• Create and maintain technical documentation and support procedures.

Skills

End-user support

ITSM

Apple & Windows

Education

High School diploma or higher

Tools

JAMF

Active Directory

Windows

Microsoft 365

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.

Learn about the Danaher Business System which makes everything possible.

The IT Support Technician is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on‑site technician, working closely with our users, business applications, network, servers, and information security and will require on‑call support rotation. While this role will primarily support our Sunnyvale, California operations, an IT Support Technician will also provide assistance to our associates working remotely and globally.

This position reports to the IT Support Services Manager (U.S.) and is part of the Information Technology team. This role is in Sunnyvale, California and will be an on‑site role.

In This Role, You Will Have The Opportunity To

• Install, configure, and troubleshoot a wide variety of hardware and software solutions through phone, web, and in-person support channels. Supported technologies include workstations, printers, thermal label printers, laboratory equipment, cameras, and other end-user devices, as well as both commercial and internally developed business applications.
• Manage, prioritize, and resolve incidents and service requests through the IT service management (ITSM) system, ensuring issues are addressed within established service levels while providing timely communication and a positive support experience for end users.
• Create, maintain, and improve technical documentation, knowledge articles, and support procedures to enable users and IT team members to complete recurring tasks efficiently and consistently while promoting knowledge sharing across the organization.

The Essential Requirements Of The Job Include

• High School diploma or higher with 2+ years of experience supporting end-users in person, via phone, and in an enterprise IT environment.
• Demonstrated experience supporting Apple and Microsoft enterprise environments is required. This includes technologies such as JAMF, Active Directory, Windows, Microsoft 365 applications, and related endpoint management tools.
• Experience managing support requests through an IT service management (ITSM) platform in a corporate environment. Demonstrated ability to prioritize incidents and service requests, maintain accurate documentation, meet service level expectations, and communicate effectively with end users throughout the support lifecycle.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Must have a valid driver’s license with an acceptable driving record.
• Ability to lift, move or carry equipment up to 50lbs.

It would be a plus if you also possess previous experience in:

• CompTIA A+ or comparable certification
• Experience supporting hardware and software beyond standard office products including lab workstations, lab equipment, and lab software.
• Experience supporting scientific, manufacturing, or regulated business environments, including familiarity with the unique technical and operational requirements of laboratory and production users.

• IDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
• The hourly range for this role is $33.65 - $40.50/hr.
• This job is also eligible for bonus/incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].