IT Support Technician

Lunar Energy; San Francisco (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible Paid Time Off

401(k) plan

Paid parental leave

Equity / stock program

Job summary

Lunar Energy in San Francisco, CA is seeking an IT Support Specialist to join a fast-growing team supporting a global workforce. You will provide 1st/2nd line device and SaaS support, handle onboarding/offboarding, procure equipment, and optimize IT processes while leveraging AI tools to speed troubleshooting and improve documentation.

Candidates should have 2+ years of IT experience, strong communication skills, and a customer-first mindset.

Qualifications

• 2+ years of IT experience in a high-growth or fast-paced environment.
• Excellent communication with diverse audiences.
• Strong focus on customer experience and problem-solving.
• Attention to detail with methodical approach.
• A passion for creating solutions and adaptability to change.
• Ability to manage multiple projects and deadlines.
• Strong analytical and evidence-based approach.
• Experience with macOS and Windows device support.
• Familiarity with Google Workspace and Slack.
• Experience with MDM solutions and device management.
• Scripting knowledge: Python, Bash, PowerShell.
• Experience with Azure AD and Kandji for device management.
• Intune/Endpoint Manager experience.

Responsibilities

• Provide 1st/2nd line IT support for devices and SaaS platforms.
• Procure equipment and onboard/offboard employees.
• Identify issues and optimize IT processes.
• Use AI tools to speed up troubleshooting and automate tasks.
• Monitor system performance to ensure IT service delivery.
• Research and recommend new products or services.
• Day-to-day user support.
• Support office systems like video conferencing and access control.
• User onboarding/offboarding and basic training.
• Document platforms and processes.
• Troubleshoot network and connectivity issues.
• Procure devices for service requests.
• Monitor endpoint security tools and remediate issues.
• Maintain inventory and storage cleanliness.
• Lead projects to streamline processes and security.

Skills

Customer experience

Communication

Problem solving

Attention to detail

Scripting (Python, Bash, Powershell)

macOS & Windows support

Azure AD / Intune / Endpoint Manager

Okta administration

MDM solutions

Google Workspace

Slack familiarity

VPNs

Tools

Jira

Confluence

Kandji

Intune/Endpoint Manager

Azure AD

Job description

This role at Lunar Energy will be varied and exciting, working alongside both a local and international team. The ideal candidate will be personable, conscientious, curious by nature, and willing to take the initiative to resolve issues either before they occur or in short order to prevent them from escalating.

Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We're a fast-growing, global company building the world's best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.

On a given day at Lunar, you'll likely:

• Provide 1st/2nd line support to colleagues concerning issues with their devices or using any of the company's SaaS platforms
• Procure equipment for new hires, provision accounts, or handle employee on/off-boarding
• Identify issues with and optimize IT processes
• Use AI tools to speed up troubleshooting, automate repetitive tasks, and streamline documentation
• Ensure smooth delivery and operation of IT services by monitoring system performance
• Research and recommend new products or services
• Day-to-day user support
• Office systems support (video conferencing, room booking, access control, media systems)
• User onboarding/offboarding and basic training
• Documentation of new and existing platforms & processes
• Problem determination of network and connectivity issues
• Device procurement for various types of service requests
• Monitoring of endpoint management and security tools, proactively remediating issues
• Maintaining an inventory process, maintaining storage cleanliness
• Various projects to streamline all the above, automate processes, improve security etc

Desired Skills:

• 2+ years of IT experience, ideally within a high-growth or fast-paced organization.
• Excellent communication skills, with the ability to talk and present to a range of audiences
• Ability to strive for an excellent customer experience while driving results
• Excellent attention to detail and a methodical approach
• A passion for creating solutions with a positive attitude to change
• The ability to work under pressure on multiple projects within your project timeframes
• Excellent analytical skills and an informed, evidence-based approach
• macOS and Windows device support & management
• Familiarity with Google Workspace & Slack
• Familiarity with MDM solutions
• Network troubleshooting - DHCP, DNS, VLANs, VPNs
• Familiarity with Atlassian suite (Jira, Confluence, etc)
• Okta administration
• Scripting (Python, Bash, Powershell)
• Azure AD
• Kandji
• Intune/Endpoint Manager

Benefits:

We're dedicated to creating a remarkable employee experience. At Lunar, competitive base pay is one part of our total compensation package. Lunar employees also have the opportunity to become Lunar shareholders by getting equity in a fast-growing company and participating in our employee stock program.

Additional benefits include:

• Medical, dental, and vision insurance for employees and dependents
• Flexible Paid Time Off plus 10 paid holidays
• Tax deferred 401(k) plan
• Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent
• Subsidized EV charging and pre-tax commuter benefits

Our DE&I Philosophy:

Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

Our Compensation Philosophy:

Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The salary range estimate for this position depending on level of experience is $75,000 - $90,000 USD The actual offer, reflecting the total compensation package & benefits, will be at the company's sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time.