IT Support Technician

Goodwill of Central and Coastal Virginia; Richmond (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking an entry-level HelpDesk support associate to assist the IT and Information Management team with daily tasks. You will handle initial user support requests, set up profiles, and help ensure smooth operation of systems and devices.

The role requires a high school diploma or GED, 6 months to 1 year of related experience, and proficiency with Windows PCs, iOS devices, and Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• 6 months to 1 year of related experience required.
• Valid state driver's license, insurance and satisfactory driving record.
• Ability to operate Windows PC and iOS devices; proficient in Microsoft Office (Word and Outlook).
• Strong written and verbal communication skills.

Responsibilities

• Provide first-level HelpDesk support via phone and email and create/ticket resolutions.
• Assist with imaging of computers and user profile setup.
• Test and provide feedback about user functionality of systems.
• Support conference room A/V technology and equipment.
• Guide associates in proper use of IT software and equipment.
• Participate in after-hours call rotation.

Skills

Help desk basics

Communication skills

Windows/iOS proficiency

Microsoft Office (Word/Outlook)

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Purpose

We believe that work is a foundation for empowering individuals, strengthening families, and building prosperous communities.

Mission

Our mission is changing lives...helping people help themselves through the power of work.

?

Core Values

• Innovation,
• ?Respect,
• ?Integrity,
• ?Learning,
• ?Teamwork, Commitment

Position Summary

Performs a varied range of entry level assignments in supporting the daily functions of the HelpDesk and Information Management Department.

Essential Duties

1. Responsible for being the first level of HelpDesk support, including but not limited to answering the HelpDesk phone and emails; generating tickets, setting up users' profiles and monitoring ticket resolutions.
2. Assist with imaging of computers.
3. Test and provide feedback about user functionality of new and existing systems.
4. Assist with conference room A/V technology.
5. Assist associates with the proper use of IT software and equipment.
6. Participate in after-hours call rotation.

Supervisory Responsibilities

• The associate in this position may be responsible for supervising interns and/or contract security personnel.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED required. Associate degree preferred.
• 6 months -1 Years' experience in a related field required.
• No professional certifications are required for this position.
• Valid state driver's license, insurance and satisfactory driving record are required.
• Associates in this position will be required to successfully h state and federal criminal background checks and sex offender check.
• Ability to operate Windows PC and iOS devices. Proficiency with Microsoft Office including Word and Outlook.
• ?Strong written and communication skills required.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.