IT Support Technician

Foxconn Industrial Internet - FII; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Foxconn Industrial Internet - FII in Houston seeks an IT Helpdesk Technician to be the first point of contact for end-users, diagnosing hardware, software, and network issues while delivering prompt, courteous support.

You will manage Active Directory accounts, assist with deployments, document resolutions, and escalate complex problems to specialists, ensuring IT services align with global standards and keep user productivity high.

Qualifications

• 2+ years of IT helpdesk or desktop support experience in a professional setting.
• Familiarity with Active Directory for user and computer management, including password resets.
• Understanding of TCP/IP, DNS, DHCP, Wi‑Fi, and VPN connectivity.

Responsibilities

• Provide timely first-line technical support via phone, email, and in-person for hardware, software, and network issues.
• Diagnose and resolve common IT problems, such as desktops, printers, and software errors.
• Assist with OS deployment and software installation, ensuring adherence to company standards.
• Log all requests and resolutions, contribute to knowledge base, and escalate complex issues as needed.

Skills

First-Line Support

Troubleshooting

Active Directory

Networking

Customer Service

Communication

Priority Management

Documentation

Education

Associate's degree in information technology or related field

Certifications such as CompTIA A+

Tools

Active Directory

Microsoft Office Suite

VPN

Job description

IT Helpdesk Technician

Location: Houston, TX 77064

Business Unit: CESBG

Job Classification: Non-Exempt

Job Summary

The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards.

Responsibilities

• First-Line Technical Support: Provide timely and effective first-line technicalsupport to end-users via phone, email, and in-person for hardware, software, andnetwork issues.
• Troubleshooting & Resolution: Diagnose and resolve common ITproblems,including desktop/laptop issues, printer malfunctions, software application errors,and basic network connectivity problems.
• System & Application Support: Assist users with common operating systemissues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
• User Account Management: Create, modify, and troubleshoot user accounts andpermissions within Active Directory and other relevant systems.
• Hardware & Software Deployment: Assist with the setup, configuration, anddeployment of new computers, peripherals, and software, ensuring adherence tocompany standards.
• Documentation & Knowledge Base: Accurately log all support requests, actionstaken, and resolutions in the ticketing system. Contribute to and maintain ITknowledge base articles and troubleshooting guides for common issues.
• Escalation & Collaboration: Identify and elevate more complex or critical issuesto senior IT staff or specialized teams (e.g., System Administrators, NetworkEngineers) when necessary, ensuring proper handover and diligent follow-up untilresolution.
• IT Standards Adherence: Ensure all support activities and solutions comply withestablishedglobal IT policies, procedures, and security best practice

Qualifications

• 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Supportrole in a professional environment, preferably within manufacturing, industrial, or ahigh-tech sector.
• Strong troubleshooting skills for common hardware (laptops, desktops, printers,mobile devices) and software issues
• Familiarity with Active Directory for user and computer management, includingpassword resets and group policy basics and backups
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Ficonnectivity, VPN).
• Excellent verbal and written communication skills, with the ability to explaintechnical concepts clearly and patiently to non-technical users.
• Strong interpersonal skills and a highly customer-service-oriented approach.
• Ability to prioritize tasks, manage multiple requests efficiently, and work effectivelyunder pressure.
• Self-motivated with a strong desire to learn and adapt to new technologies andprocesses

Education

• Associate's degree in information technology, Computer Science, or a related field,or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).

Why Join Us

Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.