IT Support Technician

FOX News Channel; Brown Deer (WI); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

FOX News Channel in Milwaukee, WI seeks an experienced IT Support Technician to provide desktop, server, and network support per FOX standards. The role involves installing, configuring, and maintaining devices, offering one-on-one end-user assistance, and collaborating with FOX Technology teams on converged platforms.

The ideal candidate has Windows/Linux server expertise, macOS and Office proficiency, and familiarity with DHCP/DNS, collaboration tools, and security tools.

Qualifications

• Bachelor's degree or related experience required.
• Strong Windows and Linux server knowledge.
• Experience with macOS and Office applications.
• Familiarity with DNS/DHCP, network printing, and virtualization is a plus.

Responsibilities

• Install, configure, and maintain desktops, laptops, and mobile devices per FOX standards.
• Provide technical end-user support to ~175 employees.
• Perform hardware/software upgrades to ensure security and performance.
• Maintain inventory and support the station's virtual environment.

Skills

Windows server

Linux server

macOS

Office apps

DHCP & DNS

Networking basics

Collaboration tools

AI tools

Veeam

Cybersecurity basics

Education

Bachelor's degree or related experience

Tools

Slack

Box

Google Workspace

Okta

CrowdStrike

ServiceNow

Tanium

Job description

OVERVIEW OF THE COMPANY Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support includes specification, installation, and repair of computer systems and peripherals within established FOX Technology standards and guidelines. Activities require interaction with TV station personnel as well as with other members of the FOX Technology teams to define requirements, deliver against project, and support goals. The position provides one-on-one consultancy to end users as required. The employee in this position also assists in the maintenance and testing of network, servers, and associated equipment. The position’s responsibilities require independent analysis, effective communication, and problem-solving skills. Collaborate with Broadcast teams providing technical support and oversight of converged platforms. Work is performed with little supervision, requires initiative and good judgment. Other duties assigned as deemed appropriate and necessary. Schedules are subject to change as required by the station’s business needs. Candidates must be able to occasionally work late hours, overnight, and weekends.

A SNAPSHOT OF YOUR RESPONSIBILITIES

Includes the installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines. Support a user base of approximately 175 employees. Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity. Ensure systems interconnect seamlessly with diverse systems. Deploy new or upgraded technologies as required. Maintain hardware/software inventory for all managed technologies. Support the station’s virtual environment. Assist with maintaining the station’s infrastructure. This includes but is not limited to technical support of the station’s servers (Windows/Lunix)/computers (Windows/macOS) Activities will require interaction with other members of the FOX Technology teams, Station group and vendors to diagnose and resolve unique, non-recurring problems. All work performed requires initiative, good judgment and must be able to resolve issues and isolate faults methodically. Assist with the creation and maintenance of technical documents used for planning and supporting local servers and networks. Must be able to follow defined procedures and processes and to deal with frequent changes, and unexpected events. Exhibit sound and accurate judgment and logical reasoning along with the ability to learn quickly.

WHAT YOU WILL NEED

In depth technical familiarity on the deployment, support and effective use of standard technologies including, but not limited to: Technical: Bachelor's Degree or related experience is required Microsoft Windows and Linux server operating systems DHCP and DNS Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) Network printing and multi-function devices Diagnostic tools for on-prem, cloud, computer and network environments Systems and components for servers, workstations, and laptop computers Knowledgeable on collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom) Actively explore and adopt emerging technologies, including AI-driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end-user support experience.

NICE TO HAVE, BUT NOT A DEALBREAKER

Knowledgeable in basic IP networking and troubleshooting Knowledgeable in Virtualization (VMware, Nutanix, AWS Outpost), SAN Storage (HPE, NetApp, and Isilon) Knowledgeable in Cloud Services - Amazon EC2 Compute, S3 Storage & Workspaces Knowledgeable in security protocols and remediation Knowledgeable in broadcast systems (Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross) Knowledgeable in Infoblox DHCP and DNS Knowledgeable in telephony PBX / VOIP – Cisco Call Manager Apple and/or HP Desktop/Laptop, HPE ProLiant and/or Dell Servers, Tablets and Smartphones, Cisco and/or Arista Switch Hardware Platforms Applications/Software: Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium #Ll-CC1 Learn more about Fox Tech at https://tech.fox.com #foxtech

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $67,000.00-90,000.00 annually.

This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. View more detail about FOX Benefits.

We’re disruptors. We’re big dreamers. We’re believers in the future, in possibility, in potential. We’re reinventing the world, every day. We create content for audiences big and small, global and local. We put our audiences first, and work hard to bring them stories they’ll love, wherever they are and however they watch, listen and learn. Whatever your discipline, from on-air talent to behind-the-scenes tech guru to business and finance, the career opportunities at FOX are exciting, rewarding and game-changing. We seek out the most talented individuals – the dreamers, the disruptors and the visionaries –and we want them to know that they matter. We’re committed to helping every single one of our employees feel valued and inspired, every day.