IT Support Technician

ISC Constructors, LLC; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

ISC Constructors, LLC is seeking a Level 1 IT Support Technician in Baton Rouge to deliver frontline IT assistance for associates, devices, and core technology systems. You will troubleshoot hardware/software issues, configure user devices, and document resolutions while escalating complex problems.

The ideal candidate is service-oriented, organized, and committed to timely, professional support across IT operations and security practices. On-site role with growth opportunities.

Qualifications

• Strong foundation in IT hardware, software, printers and peripherals.
• Familiarity with Microsoft 365 apps and Windows operating systems.
• Basic networking and connectivity concepts.
• Proven troubleshooting and problem-solving skills.
• Customer-service mindset with professional communication.
• Ability to manage multiple requests in a fast-paced environment.
• Attention to detail and accurate documentation.
• Ability to resolve routine issues and escalate when needed.
• Dependable, team-oriented with professionalism and integrity.

Responsibilities

• Provide first-level technical support for computers, software, printers, mobile devices, and other company technology.
• Troubleshoot workstation, Microsoft 365, email, login, printing, and connectivity issues.
• Install, configure, maintain, and support computers, software, peripherals, and other user devices.
• Assist with new-user setup, device deployments, upgrades, replacements, and equipment moves.
• Perform basic LAN, WAN, and network connectivity troubleshooting.
• Use diagnostic tools and established procedures to resolve technical issues.
• Document support requests, troubleshooting steps, and resolutions in the IT ticketing system.
• Escalate advanced issues to the appropriate IT team and follow through to resolution.
• Assist with endpoint protection, software updates, patching, and routine maintenance.
• Support IT security procedures related to user access and device handling.
• Maintain IT hardware inventory and asset records.
• Contribute to IT documentation, knowledge bases, and technology rollouts.
• Provide professional, customer-focused support to Associates.

Skills

Computer hardware

Software

Printers

Mobile devices

Peripherals

Microsoft 365

Windows OS

Networking basics

Troubleshooting

Customer service

Communication

Time management

Documentation

Escalation

Teamwork

Education

Associate degree or technical education in Information Technology or related field

Tools

IT ticketing systems

Endpoint security deployment

Job description

WHO WE ARE

For over 35 years, ISC has delivered safe, high-quality engineering, construction, and maintenance solutions across a wide range of industries and markets throughout the United States. Our work spans industrial, manufacturing, and mission-critical environments, where our teams bring the expertise, craftsmanship, and commitment needed to execute complex projects safely and successfully.

THE POSITION

ISC is seeking a Level 1 IT Support Technician to provide first-level technical support for Associates, devices, and core technology systems across the organization.

This position serves as a front-line resource for IT support requests, troubleshooting hardware and software issues, configuring and maintaining user devices, documenting resolutions, and escalating more complex issues when necessary. The ideal candidate is service-oriented, technically curious, organized, and committed to providing timely and professional support.

WHY JOIN ISC?

• Professional development and career-growth opportunities


• Hands-on experience supporting users and business technology


• Exposure to hardware, software, networking, security, and IT operations


• Collaborative environment working alongside experienced IT professionals

WHAT YOU'LL DO

• Provide first-level technical support for computers, software, printers, mobile devices, and other company technology.


• Troubleshoot workstation, Microsoft 365, email, login, printing, and connectivity issues.


• Install, configure, maintain, and support computers, software, peripherals, and other user devices.


• Assist with new-user setup, device deployments, upgrades, replacements, and equipment moves.


• Perform basic LAN, WAN, and network connectivity troubleshooting.


• Use diagnostic tools and established troubleshooting procedures to resolve technical issues.


• Document support requests, troubleshooting steps, and resolutions in the IT ticketing system.


• Escalate advanced or unresolved issues to the appropriate IT team member and follow through to resolution.


• Assist with endpoint protection, software updates, patching, and routine system maintenance.


• Support established IT security procedures related to user access, device handling, and issue reporting.


• Maintain IT hardware inventory and related asset records.


• Assist with IT documentation, procedures, knowledge-base content, technology rollouts, and department initiatives.


• Provide professional, customer-focused support to Associates across the organization.

WHAT WE'RE LOOKING FOR

• Basic knowledge of computer hardware, software, printers, mobile devices, and common peripherals.


• Familiarity with Microsoft 365 applications and Windows operating systems.


• Basic understanding of networking and connectivity concepts.


• Strong troubleshooting and problem-solving skills.


• Strong customer-service mindset with professional written and verbal communication skills.


• Ability to manage multiple requests and priorities in a fast-paced environment.


• Strong attention to detail and accurate documentation skills.


• Ability to independently resolve routine issues and recognize when escalation is appropriate.


• Dependable, team-oriented approach with a commitment to professionalism, integrity, and quality service.

PREFERRED EXPERIENCE

• Microsoft 365


• Windows operating systems


• Computer hardware and peripheral support


• Basic network troubleshooting


• IT ticketing systems


• Endpoint security and software deployment


• IT asset management


• CompTIA A+ or similar entry-level IT certification


• Associate degree or technical education in Information Technology or a related field

EMPLOYMENT REQUIREMENTS

• Ability to lift, carry, and move standard IT equipment, including laptops, monitors, printers, and desktop devices.


• Ability to provide onsite support as required by business operations.


• Ability to travel occasionally to support other offices or project locations when required.


• Ability to provide occasional after-hours support based on business needs.


• Ability to successfully complete applicable post-offer, pre-employment requirements.


• Ability to perform the essential functions of the position with or without reasonable accommodation.

OTHER INFORMATION

ISC offers a comprehensive benefits package and opportunities for career development and advancement.

EQUAL EMPLOYMENT OPPORTUNITY

ISC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.

RECRUITING INTEGRITY

ISC evaluates and hires applicants for employment based exclusively upon each applicant’s qualifications and merit. No applicant will ever be required to pay money or provide any other form of compensation to an ISC employee in order to be hired by or considered for employment with the Company.

MULTI-SKILL EXPECTATION

This job profile is not intended to be a complete listing of all similar, miscellaneous, or incidental duties that may be required. ISC utilizes the multi-skill concept, and Associates may be expected to perform other job-related duties consistent with operational requirements.

Accessibility

If you need an accommodation as part of the employment process please contact Human Resources at

Phone: [phone]

Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.