IT Support Tech

Trulieve; Clearwater (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Job summary

Trulieve is seeking an IT Support Technician in Clearwater, FL. The role provides hands-on IT support for store locations and corporate offices, including desktop, network, and application issues, with 24/7 on-call as needed.

Responsibilities include asset documentation, Level 3 escalation, and SOP development. Travel up to 35% nationwide; on-site and remote support are required.

Qualifications

• 3+ years IT support or help desk in an enterprise environment.
• Associate’s or bachelor’s degree in IT/CS preferred.
• Certifications like CompTIA A+, Network+ or ITIL Foundation preferred.

Responsibilities

• Provide on-site and remote IT support for locations nationwide.
• Diagnose and resolve hardware, software, and network issues.
• Manage user accounts via Active Directory and permissions.
• Document issues and resolutions in the knowledge base.
• Support deployments, upgrades, and migrations.

Skills

3+ years IT support

Windows OS

Windows Server

macOS

Linux

Azure

Intune

Office 365

Active Directory

Zendesk/ServiceNow/ADO

Education

Associate’s or Bachelor's degree in IT/CS

Tools

Zendesk

ServiceNow

Azure DevOps (ADO)

TeamViewer/Remote Desktop

SharePoint

Job description

Career Opportunities: IT Support Tech (21745)

Requisition ID21745-Posted10/22/2026-Infrastructure & Operations-IT Infrastructure-FL-O-Clearwater-Information Technology-Entry-Level-0 - 10%

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21745

Remote Work Available:No

Department:Information Technology

Reports to:Technology Operations Supervisor

Location: Clearwater, FL

FLSA Status:Exempt

Role Summary

The IT Support Technician provides technical assistance and hands-on support to Trulievelocations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement.

Key Responsibilities

Deliver exceptional customer service and technical support to internal employees.

Provide on-site and remote IT support for locations nationwide.

Respond promptly to support requests via phone, email, or ticketing system.

Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.

Install, configure, and maintain operating systems, applications, and security tools.

Manage user accounts, including password resets and access permissions.

Perform routine system maintenance and updates.

Document issues, resolutions, and processes in the IT knowledge base.

Support IT projects such as upgrades, deployments, and migrations.

Ensure compliance with IT policies and security standards.

Maintain accurate documentation for managed stores and update during quarterly site visits.

Administer Microsoft Azure, Office 365, and related applications.

Troubleshoot network-related issues and assist with MDM platform management.

Collaborate with IT Service Management to ensure a seamless support experience.

Audit and streamline manual software processes and contribute to automation initiatives.

Provide innovative solutions for complex technical challenges.

Respond to critical technical needs on a 24/7 basis.

Travel up to 35% nationwide.

Retail & Store Support:

Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.

Resolve issues impacting store operations quickly to minimize downtime.

Coordinate with vendors and internal teams for hardware replacements and repairs.

Assist with planning and execution of IT installations for new store openings and remodels.

Deploy and configure network equipment, POS systems, workstations, and peripherals.

Perform site readiness checks and ensure all IT systems are operational before launch.

Document installation processes and maintain accurate inventory of deployed assets.

Skills and Qualifications

Experience:

At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment.

Ability to make sound, timely decisions in a fast-paced setting.

Education & Certifications:

Associate’s or bachelor’s degree in IT, Computer Science, or related field (preferred).

Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred).

Technical Skills:

Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with macOS and Linux.

Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting.

Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting.

Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices.

Systems Administration: Active Directory user management and permissions.

Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO).

MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems.

Core Competencies:

Customer Service: Communicate clearly and patiently with non-technical users.

Problem‑Solving: Identify root causes and implement effective solutions.

Time Management: Prioritize multiple tickets and meet SLAs.

Collaboration: Work effectively with IT teams and cross‑functional departments.

Additional Requirements:

Must be at least 21 years old and pass Level 2 Background Screening.

Willingness to travel up to 35% nationwide.

Availability for 24/7 technical support as needed.

Physical Requirements

Ability to lift 25lbs. to a height of five feet and carry up to fifty feet.

Ability to climb ladders, kneel, crouch, and reach as needed.

Ability to work in varying environmental conditions while wearing PPE.

Visual acuity for detailed inspection and computer work.

Ability to communicate verbally at conversation levels.

Work Schedule

40+ hours per week with flexible hours based on business needs.

Must be available for on‑call duties, evenings, weekends, and holidays.

Equal Opportunity Employer Trulieve Supports a Drug Free Workplace

Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.