IT Support / Systems Engineer

ChatGPT Jobs; Remote; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking an IT Support / Systems Engineer to enhance endpoint management and IT operations. This role requires strong technical skills in both macOS and Windows environments and extensive experience with device management tools such as Kandji and Microsoft Intune. The ideal candidate will be proactive in problem-solving, possess excellent communication skills, and have experience with identity access management. A Bachelor’s degree is required, along with a customer service-oriented mindset.

Qualifications

• Strong experience in supporting macOS and Windows environments.
• Hands-on experience with at least three productivity platforms like Okta and Google Workspace.
• Comfort leveraging AI tools for improved workflow management.

Responsibilities

• Serve as the primary point of contact for IT support.
• Manage and prioritize tickets in Jira.
• Implement zero-touch provisioning for new devices.
• Support identity and access management including Okta integrations.

Skills

Support for macOS environments

Support for Windows environments

Device management with Kandji and Intune

Experience with collaboration platforms

Strong troubleshooting skills

Excellent communication skills

Education

Bachelor's Degree in relevant field

Tools

Jira Service Management

Okta

Microsoft Intune

Slack

Zoom

Confluence

Job description

Job Description

IT Support / Systems Engineer

Company: Kunai

Location: Seattle, WA (Remote)

Type: Full-time

About Kunai: Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers.

Job Description

We are looking for a hands‑on IT Support & Endpoint Engineer to join our team as a full‑time employee supporting client environments. Your first engagement will focus on strengthening endpoint management, identity access workflows, and operational IT support for a growing organization. This role blends traditional IT support with modern device management, automation, and security best practices. You'll work closely with stakeholders to migrate and manage endpoints, improve onboarding workflows, and elevate day‑to‑day IT operations. Success in this role requires strong technical fundamentals, excellent communication skills, and a mindset focused on proactive problem solving and continuous improvement.

What You’ll Do

• Serve as the primary point of contact for tier‑1 and tier‑2 IT support.
• Manage and prioritize tickets in Jira Service Management.
• Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune.
• Lead the migration of PCs to Intune and help build secure, scalable configuration standards.
• Implement and refine zero‑touch provisioning strategies for new devices.
• Administer onboarding and offboarding workflows.
• Support identity and access management workflows, including Okta integrations, SAML/SCIM configuration, and workflow automation.
• Identify opportunities to streamline IT operations through automation and AI‑driven tooling.
• Collaborate with cross‑functional partners to maintain compliance, documentation, and operational consistency.

What You Bring

• Strong experience supporting macOS and Windows environments, including device management platforms such as Kandji and Intune.
• Hands‑on administration experience with at least three productivity or collaboration platforms such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, or 1Password.
• Working knowledge of SOC II compliance principles and security best practices.
• Experience using Jira Service Management or comparable ticketing systems.
• Strong troubleshooting and analytical skills with a proactive, solution‑oriented mindset.
• Excellent communication and interpersonal skills with a customer‑service focus.
• Comfort leveraging AI tools to improve efficiency, documentation, and workflow management.

Bonus Experience

• Direct experience migrating PCs to Microsoft Intune and building configuration policies.
• Hands‑on experience with Okta Workflows or scripting automation.
• Experience supporting distributed or remote‑first organizations.
• Additional familiarity with SOC II environments and audit readiness.

Minimum Degree Required

• Bachelor's Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required.