IT SUPPORT SPECIALIST - KYTV/KSPR

Gray Media; Springfield (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

KYTV/Gray Media is seeking a skilled IT Support Specialist to join our technology team. You will be the first line of support for employees, ensuring hardware, software, and network systems run seamlessly.

Your work will directly empower our teams to deliver high-quality media to the communities we serve. Responsibilities include resolving technical issues, maintaining broadcast and business infrastructure, onboarding new employees, and documenting procedures.

Qualifications

• 2+ years in IT helpdesk, desktop or technical support.
• Strong knowledge of Windows, macOS, AD, Office 365.
• Excellent communication and ability to explain technical concepts.
• On-call availability and valid driver's license.

Responsibilities

• Provide prompt technical assistance for hardware, software, operating systems and mobile devices.
• Install, configure, and maintain workstation software, peripherals and servers.
• Onboard new employees and manage permissions.
• Diagnose and resolve network, printer and application issues.
• Document IT procedures and maintain inventory.

Skills

Windows OS

macOS

Active Directory

Office 365

Networking

Virtual servers

Troubleshooting

End-user support

Job description

About Gray Media

Today, we are a growing multimedia company headquartered in Atlanta, Georgia. We are the nation's largest owner of top-rated local television stations and digital assets serving 117 full-power television markets that collectively reach approximately 37% of US television households. The portfolio includes 80 markets with the top-rated television station and 100 markets with the first- and/or second-highest-rated television station in average all-day ratings across 116 such markets measured by Nielsen in 2025. We also own the largest Telemundo Affiliate group with 46 markets and Gray Digital Media, a full-service digital agency offering national and local clients digital marketing strategies with the most advanced digital products and services. Our additional media properties include video production companies Raycom Sports, Tupelo Media Group, and PowerNation Studios, as well as studio production facilities Assembly Atlanta and Third Rail Studios.

About Gray Media

Today, we are a growing multimedia company headquartered in Atlanta, Georgia. We are the nation's largest owner of top-rated local television stations and digital assets serving 117 full-power television markets that collectively reach approximately 37% of US television households. The portfolio includes 80 markets with the top-rated television station and 100 markets with the first- and/or second-highest-rated television station in average all-day ratings across 116 such markets measured by Nielsen in 2025. We also own the largest Telemundo Affiliate group with 46 markets and Gray Digital Media, a full-service digital agency offering national and local clients digital marketing strategies with the most advanced digital products and services. Our additional media properties include video production companies Raycom Sports, Tupelo Media Group, and PowerNation Studios, as well as studio production facilities Assembly Atlanta and Third Rail Studios.

About KYTV

As one of the highest-rated NBC affiliates in the country and with the highest number of page views on digital than any other Gray station, KY3 believes the community isn't something we just cover; we get involved. We are a station where employees learn and grow. The station is in the heart of the Ozark Mountains, where you can lose yourself in the natural beauty of the area. Known for our great schools and healthcare system, and with one of the lowest costs of living in the nation, you can enjoy the entertainment of a big city, but the crime rate of a smaller town.

Job Summary/Description

KYTV is seeking a skilled and customer-centric IT Support Specialist to join our technology team. In this role, you will be the first line of support for our employees, ensuring our hardware, software, and network systems run seamlessly. From troubleshooting day-to-day technical issues to maintaining critical broadcast and business infrastructure, your work will directly empower our teams to deliver high-quality media to the communities we serve.

Duties/Responsibilities include, but are not limited to:

• Technical Support: Provide prompt, professional technical assistance for hardware, software, operating systems (Windows/macOS), and mobile devices.
• System Maintenance: Install, configure, and maintain workstation software, peripherals, virtual servers, network connections, and system backups
• User Management: Onboard new employees by setting up accounts, permissions, and workstation hardware.
• Problem Resolution: Diagnose and resolve network, printer, and application issues, escalating complex problems to senior engineering teams when necessary.
• Documentation & Inventory: Maintain accurate IT inventory records and document technical support guides and procedures.

Qualifications/Requirements

• Experience: 2+ years of experience in an IT helpdesk, desktop support, or technical support specialist role.
• Technical Proficiency: Solid understanding of Windows and macOS operating systems, Active Directory, Office 365, Networking protocols, and virtual servers.
• Teamwork: Be willing to work with the engineering department on system deployments and with corporate IT/Engineering on projects. Comfortable with end-user support.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical users.
• Problem-Solving: Strong analytical and troubleshooting abilities with a proactive approach to resolving technical issues.
• Other: Valid Driver's license and good driving record (will be reviewed). Ability to be on-call. Exercise highest level of discretion when handling confidential information.

KYTV/KJSPR-TV/Gray Media is a drug-free company

Additional Info

Gray Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Gray Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Gray Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Gray’s employees to perform their job duties may result in discipline up to and including discharge.