IT Support Specialist-III

Amperesand, Inc.; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Vision & Dental benefits

401(k) plan

PTO & holidays

Commuter Benefits

Job summary

Amperesand is seeking an IT Support Specialist to join our Bay Area IT team. This onsite role covers the full range of helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues.

You will be the first point of contact for technical requests and play a key part in keeping staff productive and systems running smoothly. The ideal candidate has 3+ years in a helpdesk or desktop support role, strong knowledge of Windows and macOS, and experience with

Qualifications

• 3+ years in a helpdesk or desktop support role.
• Proficient with Windows and macOS.
• Strong Microsoft 365 admin and Entra ID skills.
• Basic networking knowledge (DHCP, DNS, Wi‑Fi).
• Experience with Jira Service Management is a plus.
• Excellent communication and customer-focused approach.
• Willingness to travel to Sunnyvale and SF locations five days per week.

Responsibilities

• Serve as the primary point of contact for incoming helpdesk tickets and walk-up requests.
• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows and macOS operating systems.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user account management in Entra ID, including password resets and access requests.
• Set up and configure new employee workstations, imaging, software installation, and account provisioning.
• Manage device enrollment and compliance through Intune and Jamf.
• Support conference room technology, video conferencing equipment, and general office IT needs.
• Diagnose and resolve network connectivity issues (switches, Wi‑Fi, VPN).
• Track, prioritize, and document all support requests from receipt to resolution.
• Maintain inventory records of hardware and software licenses.

Skills

Windows & macOS troubleshooting

Microsoft 365 administration

Entra ID user management

Networking basics (DHCP/DNS/Wi‑Fi)

Jira Service Management

Customer-focused communication

Onsite IT equipment handling

Travel to Sunnyvale & SF locations

Education

Associate degree in IT or CompTIA A+/Network+

Tools

Intune

Jamf

Meraki

Jira Service Management

Job description

Company Overview

Amperesand is reinventing how the world powers its most critical systems.
We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale.
And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.
We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment.
Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers.
Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.
Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.
With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.
Join us in building the power foundation of the future!

About The Role

Amperesand is looking for an IT Support Specialist to join our IT team in at our bay area locations. This is an onsite position covering the full range of general helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues. You will be the first point of contact for technical support requests and will play a key role in keeping our staff productive and our systems running smoothly.

Key Responsibilities

• Serve as the primary point of contact for incoming helpdesk tickets, and walk-up requests


• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals


• Troubleshoot and resolve issues related to Windows and macOS operating systems


• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive


• Assist with user account management in Entra ID, including password resets, group membership, and access requests


• Set up and configure new employee workstations, including imaging, software installation, and account provisioning


• Manage device enrollment and compliance through Intune and jamf


• Support conference room technology, video conferencing equipment, and general office IT needs


• Diagnose and escape network connectivity issues involving switches, wireless access points, and VPN access


• Track, prioritize, and document all support requests in the ticketing system through to resolution


• Maintain accurate records of hardware inventory, software licenses, and asset assignments


• Assist with onboarding and offboarding tasks for employees, including equipment setup and account deactivation


• Follow established procedures for data security and confidentiality


• Identify recurring issues and recommend improvements to reduce future support volume


• Provide friendly, clear, and patient communication to staff of all technical skill levels

Qualifications

• 3+ years of experience in a helpdesk, desktop support, or similar IT support role


• Working knowledge of Windows and macOS environments


• Familiarity with Microsoft 365 administration and Entra ID user management


• Basic understanding of networking concepts such as DHCP, DNS, and Wi Fi troubleshooting


• Experience with ticketing systems such as Jira Service Management is a plus


• Strong problem-solving skills and attention to detail


• Excellent communication skills and a customer focused approach


• Ability to lift and move IT equipment as needed


• Ability to travel and work onsite between our Sunnyvale and San Francisco locations five days per week

Preferred Qualifications

• Associate degree or certification in Information Technology, such as CompTIA A+ or Network+


• Experience supporting Intune managed devices


• Exposure to Meraki networking equipment


• Prior experience in a growing or fast paced company environment

Onsite Collaboration Rationale

Given the highly collaborative and cross-functional nature of hardware, embedded systems, and product development, in-person partnership across engineering and product teams is critical to enabling rapid execution, technical alignment, and successful development outcomes.

Why Join Amperesand

• Work on next-generation power infrastructure systems


• High ownership and visibility


• Cross-functional collaboration


• Opportunity to shape future products and infrastructure


• Fast-moving startup environment

Pay Disclosure & Benefits

Compensation will be determined based on experience, location, and other factors permitted by law.

The benefits outlined below apply exclusively to employees located in the United States.

• Competitive Salary + Incentive Stock Options


• Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire


• Company paid Basic Life, AD&DD, short-term and long-term disability insurance


• 401k retirement savings plan through Empower


• Employees receive paid time off (PTO), paid sick days, and paid company holidays


• Commuter Benefits


• 100% paid maternal leave (12 weeks) and paternal leave (6 weeks)

Singapore-based employees receive benefits in accordance with local government provisions.

Pay Disclosure & Benefits

Compensation will be determined based on experience, location, and other factors permitted by law.

The benefits outlined below apply exclusively to employees located in the United States.

• Competitive Salary + Incentive Stock Options


• Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire


• Company paid Basic Life, AD&DD, short-term and long-term disability insurance


• 401k retirement savings plan through Empower


• Employees receive paid time off (PTO), paid sick days, and paid company holidays


• Commuter Benefits


• 100% paid maternal leave (12 weeks) and paternal leave (6 weeks)

Candidate Confidentiality & Information Protection

As part of our commitment to protecting confidential and proprietary information, candidates should not disclose or provide Amperesand with any confidential, proprietary, or trade secret information belonging to a current or former employer or any other third party during the application or interview process.

Please do not submit or present employer-owned source code, schematics, designs, technical documentation, internal presentations, customer information, prototypes, or other confidential materials. Candidates should discuss their experience and accomplishments at an appropriate level and use only information and materials they are authorized to share.

As part of our commitment to protecting confidential and proprietary information, candidates should not disclose or provide Amperesand with any confidential, proprietary, or trade secret information belonging to a current or former employer or any other third party during the application or interview process.

Candidate Confidentiality & Information Protection

As part of our commitment to protecting confidential and proprietary information, candidates should not disclose or provide Amperesand with any confidential, proprietary, or trade secret information belonging to a current or former employer or any other third party during the application or interview process.

Equal Employment Opportunity

Amperesand is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Amperesand is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.