IT Support Specialist II

Columbia Bank; Lakewood (CO); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) employer match

Employee assistance program

Disability insurance

Tuition assistance

Mental health resources

Identity theft protection

Legal support

Auto and home insurance

Pet insurance

Discount marketplace

Paid vacation

Sick days

Volunteer days

Holidays

Job summary

Columbia Bank is seeking an IT Support Specialist II to assist associates with core banking applications, Windows, and MS Office. You will manage IT requests via ServiceNow, identify trends, and maintain system configurations for a 24x5 global support team.

Ideal candidates have strong troubleshooting skills, familiarity with AD, TCP/IP, and banking systems, plus excellent interpersonal communication. Onsite work location in Lakewood, WA, with competitive benefits.

Qualifications

• Broad technical knowledge of troubleshooting a wide variety of associate problems.
• Proficient in MS Office Suite and banking computer systems.
• Excellent interpersonal communication skills.

Responsibilities

• Support associates with core banking applications, software, Windows, and MS Office.
• Answer, evaluate, and prioritize IT requests via phone, email, and Self Service.
• Identify and troubleshoot hardware, software, OS, mobility, and telecom issues.
• Perform installations and configurations of computers/laptops using standard processes.

Skills

Technical support

Windows OS

Active Directory

ServiceNow

MS Office

Networking basics

Customer service

Education

H.S. Diploma/GED

IT degree preferred

Tools

ServiceNow

Webex Calling

Cisco IVR

Calabrio

Job description

About the Role:

In this role as an IT Support Specialist II you will support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions. Answer, evaluate, and prioritize incoming requests for assistance. Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems. Support internal associates to empower business relationships with bank customers. Provide support for core banking applications, standard software, Windows, MS Office, and other related business solutions. Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site. Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems. Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues. Perform installations and configurations of computers/laptops using standard processes and tools. Participate in a 24x5 global support team and escalat[e] complex problems as needed. Demonstrate compliance with all bank regulations and policies. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

About You:

• H.S. Diploma/GED (preferred) College Degree in Information Technology (IT), or related field.
• (preferred) 2-4 years — IT related Service Desk experience.
• (Required) Broad technical knowledge of troubleshooting and resolving a wide variety of associate problems.
• Excellent interpersonal communication skills.
• Specialized education in IT support tools and applications.
• Knowledge of TCP/IP protocols, PC hardware and software configuration, directory tree structure, Windows Messaging services, Active Directory, and Internet Explorer.
• Proficient in MS Office Suite, Enterprise Networks, banking computer systems, and print device troubleshooting in a networked environment.
• Outstanding customer service skills and ability to communicate highly technical information to both technical and non-technical associates.
• Good research, analytical, problem-solving, and troubleshooting skills.
• Familiarity with ServiceNow (Universal Request, Incident, Request Fulfillment, Change Management, Report, Agent Workspace, and Software/Hardware Asset Management), Webex Calling, Cisco IVR, and Calabrio call recording.

Travel Requirements Occasional

The pay range for this role is $21.00 - $30.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location.

The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

5210 74th Street W Lakewood WA 98499

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

• We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
• a 401(k)-retirement savings plan with employer match for qualifying associate contributions
• an employee assistance program
• life insurancedisability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation
• sick days
• volunteer days
• holidays

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

At Columbia Bank, we’re redefining what it means to bank and to build a career.

As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank.

With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive.

Our culture is built on Do RIGHT, which means:

• Relationships: We create authentic connections with customers, colleagues, and communities.
• Impact: Every role here makes a meaningful difference in people’s lives and local economies.
• Growth: We invest in your success with career development, mentorship, and learning opportunities.
• Heart: We care deeply about doing what’s best for our customers and each other.
• Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives. Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.