IT Support Specialist I

Dashiell; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Dashiell's Houston office is seeking an entry-level IT Support Specialist to be the first point of contact for helpdesk tickets, handling basic hardware and software issues, workstation setup, and peripheral support under supervision. The IT Support Specialist I delivers reliable, courteous customer service while developing foundational IT skills within a corporate environment.

The position will be based in our Houston, Texas office located at 12031 Kurland Dr, Houston, TX 77034 and will report

Qualifications

• High school diploma or GED required.
• No prior professional IT experience required; internship or academic lab experience a plus.
• Basic understanding of Windows 10/11 and related computer technologies.
• Proficiency with Microsoft Office Suite.
• Outstanding customer service skills.
• Detail-oriented with multi-ticket handling ability.
• Analytical and problem-solving skills.
• Excellent written and verbal communication.
• Self-motivated team player with willingness to learn on the job.
• Driving is not required; occasional travel to other offices may be requested.

Responsibilities

• Respond to and resolve basic helpdesk tickets promptly.
• Install, configure, and troubleshoot desktops, printers, monitors, and peripherals.
• Assist with imaging and provisioning of new user workstations.
• Provide first-level support for Microsoft Office, email, VPN, and standard apps.
• Escalate complex tickets with documentation of troubleshooting steps.
• Support remote office locations via remote access tools.
• Maintain records in the helpdesk system, including resolutions and assets.
• Assist IT team with maintenance tasks and asset inventory.
• Explain resolutions clearly to end users in non-technical terms.
• Provide after-hours support as needed.
• Perform special projects and other duties as assigned.

Skills

Customer service

Windows 10/11

Microsoft Office

Troubleshooting

Communication

Teamwork

Willingness to learn

Education

High school diploma or GED

Associate’s degree in IT or related field

Tools

Microsoft Office

Job description

Dashiell, an operating unit of Quanta Services (trading as PWR), is a leading national provider of technical and construction services supporting critical electric infrastructure. We serve electric utilities, power generation, industrial, renewable, and energy markets with integrated capabilities spanning planning and system studies, engineering and design, maintenance and testing, program management, construction, and turnkey EPC delivery.

With more than 60 years of experience executing large, complex projects, Dashiell specializes in medium- and high-voltage electrical infrastructure and delivers safe, reliable solutions across the full project lifecycle. Backed by the scale, resources, and safety culture of Quanta Services, Dashiell partners with clients to build and maintain the infrastructure that powers communities and economies. Learn more at www.dashiell.com.

Primary Function

The IT Support Specialist is an entry-level technical support professional responsible for providing hands-on assistance to end users across the organization. This role serves as the first point of contact for helpdesk tickets, handling basic hardware and software issues, workstation setup, and peripheral support under direct supervision. The IT Support Specialist I delivers reliable, courteous customer service while developing foundational IT skills within a corporate environment. The position will be based in our Houston, Texas office located at 12031 Kurland Dr, Houston, TX 77034 and will report to Dashiell’s IT Manager. Successful candidates may be placed in an IT Support Specialist I, II, or III title depending on skill and experience level. Candidates with more experience may be placed in higher positions.

Duties & Responsibilities

Employee may be called upon to perform any or all of the following functions:

• Respond to and resolve basic helpdesk tickets in a timely and professional manner, including password resets, account access issues, and common application errors.
• Install, configure, and troubleshoot desktop and laptop workstations, printers, monitors, and peripherals.
• Assist with the setup and deployment of new user workstations, including imaging, software installation, and account provisioning.
• Provide first-level support for Microsoft Office Suite, email, VPN connectivity, and standard business applications.
• Escalate complex or unresolved tickets to IT Support Specialist II, III, or senior IT staff with thorough documentation of troubleshooting steps taken.
• Support remote office locations via remote access tools as directed.
• Maintain accurate records of all support activities, resolutions, and asset information in the helpdesk ticketing system.
• Assist IT team members with ongoing maintenance tasks, equipment inventory, and routine system checks.
• Communicate clearly with end users to diagnose issues and explain resolutions in non-technical terms.
• Provide after-hours support as business needs require.
• Perform special projects and complete other duties as assigned or requested.

How You Will Make an Impact

• Minimize employee downtime by providing prompt, first-level resolution of common technical issues.
• Improve end-user productivity through reliable hardware and software support and responsive customer service.
• Strengthen the overall IT environment through disciplined ticket documentation and accurate asset tracking.
• Build trust with staff by delivering consistent, courteous, and professional technical support.

Minimum Qualifications / Experience

Required

• High school diploma or GED required.
• No prior professional IT experience required; internship or academic lab experience a plus.
• Basic understanding of modern desktop operating systems (Windows 10/11) and related computer technologies.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Outstanding customer service skills with a proactive approach to ensuring user satisfaction.
• Detail-oriented with the ability to manage multiple tickets and shifting priorities.
• Excellent analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Self-motivated and dependable team player with a willingness to learn quickly on the job.
• Driving is not required for this position; occasional travel to other offices may be requested.

Preferred

• Associate’s degree in Information Technology, Computer Science, or a related field; equivalent professional experience of 2 or more years may be considered in lieu of a degree.
• CompTIA A+ certification.
• Previous experience in a corporate IT helpdesk or end-user support environment.

Physical Requirements

LEVEL 2 – Office Professional (Light Mobility)

• Ability to sit for extended periods during computer-based work.
• Ability to stand and walk intermittently throughout the workday.
• Occasional lifting of up to 20 pounds.
• Occasional travel to other offices or meeting locations.

Environmental Conditions

• Primarily climate-controlled office environment.
• Occasional exposure to field or industrial environments during site visits.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions as defined by Company policy.

Equal Employment Opportunity

Dashiell is an Equal Opportunity Employer. Employment decisions are made without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected status under applicable law.

Dashiell offers a competitive compensation and benefits package. Benefits include company-paid life insurance, accidental death and dismemberment insurance, long-term disability insurance, and an employee assistance program. Additional benefit offerings include medical coverage through a traditional PPO or one of two high-deductible health plans (with FSA or HSA options), dental and vision coverage, supplemental life insurance, short-term disability, critical illness insurance, group accident insurance, hospital indemnity insurance, and a 401(k) plan with immediate vesting, among others.

Candidates must be at least 18 years of age and legally authorized to work in the United States on a permanent basis without current or future visa sponsorship. Third-party recruiters and agencies, please do not contact us regarding this position.