IT Support Specialist I

Prime Healthcare; Des Plaines (IL); On-site; USD 23,000 - 33,000; Full time

Job summary

Prime Healthcare is seeking a Help Desk Specialist to provide telephone support for the helpdesk, handling tier-one IT support for hardware and software. You will document incidents, log calls in the help desk system, and escalate to technicians as needed, while communicating clearly with diverse users.

This role requires a High School Diploma with preferred A+ certification; knowledge of Outlook, MS Office, and Active Directory is a plus. The position is full-time with a variable shift.

Qualifications

• Experience in help desk activities using a help desk software application.
• Knowledge of email system fundamentals.
• Understanding of TCP/IP and MS/NT networking concepts.
• Familiar with Internet and web browser concepts.
• High School Diploma required for all new hires.

Responsibilities

• Provide telephone support for helpdesk and related processes.
• Provide tier one IT support for hardware and software.
• Use help desk software to log all incoming calls.
• Document incidents and route calls; notify technicians of critical issues.
• Interface with users to resolve problems and maintain skills.
• Advise Director/Manager of issues affecting the IS department.

Skills

Help desk experience

Customer service

Communication

Email fundamentals

Education

High School Diploma

A+ certification (preferred)

Tools

Help desk software

Outlook

MS Office

Active Directory

Job description

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation's leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Responsibilities

Provides telephone support for helpdesk and all associated processes. Provides tier one IT support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Advises the Director/Manager of any issues that may affect the Information Services department.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

Required qualifications:

• 1. Work experience in help desk activities using a help desk software application
• 2. Knowledge of E-Mail system fundamentals.
• 3. Understanding of network concepts (TCP/IP, MS/NT)
• 4. Familiar with internet and WEB browser concepts
• 5. High School Diploma required for all new hires starting 4/1/14

Preferred qualifications:

• 1. A+ certification preferred.
• 2. 0-2 years related work experience and customer service experience preferred.
• 3. Knowledge of Outlook, MS Office and Active Directory preferred

Pay Transparency

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $17.00 to $23.74. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf