IT SUPPORT SPECIALIST I

J.M. Murray Center, Inc.; City of Cortland (NY); On-site; USD 29,000 - 35,000; Full time

Job summary

J.M. Murray Center, Inc. in Cortland, NY is hiring an IT Support Specialist I to provide frontline technical support for endpoint devices, troubleshoot hardware and software, and assist with daily IT operations.

Requirements include an associate degree in IT or related field and 1–2 years of help desk experience, with opportunities to grow and support across locations. On-site role with occasional after-hours work.

Qualifications

• Associate degree in Information Technology or related field preferred.
• 1–2 years in technical support or IT help desk environments preferred.
• Fundamental Windows, Microsoft 365 and networking knowledge required.

Responsibilities

• Provide first-line technical support for desktop PCs, printers, and endpoint devices.
• Troubleshoot software issues including Office and enterprise apps; respond via help desk.
• Assist with account locks, passwords and basic Active Directory tasks.
• Configure, deploy and maintain endpoint devices and OS images.
• Document procedures and assist with training and knowledge base updates.

Skills

Windows

Microsoft 365

Networking

Troubleshooting

Customer Service

Communication

Education

Associate degree in IT or related field

Tools

Citrix

Active Directory

Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT SUPPORT SPECIALIST I

Regular Full-Time Cortland, NY, US

Salary Range: $20.69 To $25.14 Hourly

Job Title

IT Support Specialist I

Reports to

IT MANAGER

Direct Reports

NONE

FLSA Status : NON-EXEMPT

DSP Status : NO

This job description is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.

$20.69-25.14/hour- Placement in the range will be determined based on experience and other factors allowed by law.

GENERAL SUMMARY

The IT Support Specialist I provides frontline technical support for JM Murray employees by troubleshooting hardware, software, and connectivity issues. This role focuses on end-user support, device configuration, and assisting with the daily operation of endpoint systems and business applications.

COMPANY STANDARDS

• Maintains regular attendance and punctuality in order to perform tasks related to daily and ongoing company IT needs. This position performs all hours onsite and at all assigned physical locations of operations and services.
• Follows all safety rules and regulations; wears and/or uses required protective equipment while working; immediately reports any safety concerns or unsafe working conditions to IT Management.
• Conducts all aspects of job responsibilities in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations.

ESSENTIAL FUNCTIONS

Helpdesk Support

• Provide first-line technical support for desktop computers, laptops, printers, scanners, and other endpoint devices.
• Troubleshoot common software issues including Microsoft Office, Citrix clients, web applications, and other business software.
• Respond to user requests submitted through the help desk system.
• Assist users with account lockouts, password resets, and basic Active Directory tasks.
• Configure and deploy computers, laptops, and other endpoint devices.
• Install operating systems, drivers, and standard software packages.
• Perform routine equipment maintenance and basic hardware troubleshooting.
• Assist with equipment setups for meetings and organizational events.

Asset and Equipment Management

• Maintain inventory of computers, mobile devices, and IT equipment.
• Track hardware warranties and lifecycle replacement schedules.
• Assist with laptop and equipment loan programs.

Department Support

• Assist IT staff with system updates, device deployments, and infrastructure maintenance.
• Document support procedures and update internal knowledge bases.
• Provide user training and guidance for common technology tasks.

Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.

Performs additional duties and responsibilities, as assigned.

COLLABORATION

JM Murray Staff and Management

INTERNAL

Technology vendors and hardware suppliers.

EXTERNAL

Technology vendors and hardware suppliers.

EDUCATION and EXPERIENCE

Associate degree in Information Technology, Computer Information Systems, or related field preferred.

1–2 years experience in technical support or IT help desk environments preferred.

KNOWLEDGE and SKILLS

• Working knowledge of Windows operating systems
• Basic understanding of Microsoft 365 and enterprise applications
• Basic networking concepts
• Strong troubleshooting and customer service skills
• Ability to communicate technical concepts to non-technical users

OTHER REQUIREMENTS: N/A

Must have flexibility to work occasional hours outside of regular schedule.

Occasional travel between JM Murray locations may be required.

WORKING CONDITIONS

Job assignments may take place indoors and outdoors, in various environmental conditions including rain, snow and cold weather.

PHYSICAL REQUIREMENTS

Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission.

0-24 %

25 -49 %

50 -74 %

75 –100 %

Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment.

X

Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors.

X

External Conditions: Must be able to work in a position requiring exposure to the weather conditions.

X

Lifting: Must be able to lift unaided, at least 10lbs

X

Must be able to lift unaided, from 11-30lbs

X

Must be able to lift unaided, from 31-70lbs

X

Must be able to lift unaided, from 71-100lbs

Must be able to lift unaided, over 100lbs

Manipulating/Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials.

X

APPLICANTS

I have reviewed this job description and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this job description prior to signing this document.

___________________________________________________________

PRINT NAME

___________________________________________________________ _______________________

SIGNATURE DATE

EMPLOYEE

I have reviewed this job description and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the requirements of my department without it being specifically included in the job description. I have discussed any questions I may have about this job description prior to signing this document.

___________________________________________________________

PRINT NAME

___________________________________________________________ _______________________