IT Support Specialist - Help Desk & Systems

Roanoke--chowan-Community-College; Ahoskie (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Roanoke-Chowan Community College is seeking an Information Technology Support Staff member to provide technical assistance and support to faculty, staff, and students. The role focuses on ensuring reliable hardware and software operation across College computers and help desk requests.

The ideal candidate will have strong problem-solving skills, excellent customer service, and the ability to document processes. An associate degree in Computer Science or Information Technology is required.

Qualifications

• Associate degree in Computer Science, Information Technology, or related field.
• Ability to assist users with hardware and software issues.
• Strong oral and written communication.
• Maintain confidentiality of student records and information.

Responsibilities

• Respond to technical support inquiries via phone, email, or in person.
• Assist users with hardware and software issues, troubleshooting problems to resolution.
• Install, configure, and upgrade computer systems and software as needed.
• Perform routine maintenance tasks on systems to ensure optimal performance.
• Provide basic training to users on new technologies or software applications.
• Document technical processes, procedures, and inventory accurately.
• Coordinate closely with the Director of Information Systems.
• Assisting with network administration tasks.
• Other essential duties may be assigned, consistent with the general scope of the position.

Job description

Roanoke-Chowan Community College is seeking an Information Technology Support Staff member to provide technical assistance and support to faculty, staff, and students. The role focuses on ensuring reliable hardware and software operation across College computers and help desk requests.

The ideal candidate will have strong problem-solving skills, excellent customer service, and the ability to document processes. An associate degree in Computer Science or Information Technology is required.