IT Support Specialist

Barry Communications; Worcester (MA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading telecommunications firm in Worcester, MA is seeking an IT Support Specialist. The role involves troubleshooting network components, handling customer inquiries, and coordinating with vendors. Key qualifications include understanding networking and VoIP, VMware expertise, and excellent troubleshooting skills. This full-time position offers a supportive environment for growth and innovation.

Qualifications

• Understanding of basic networking and VoIP.
• Understanding and expertise in VMware, voice and data networks (POE switches).
• Excellent troubleshooting skills.

Responsibilities

• Troubleshoot and support network components.
• Serve as a point of contact for customer trouble inquiries.
• Coordinate with third-party carriers and vendors to resolve network trouble.
• Maintain service order tickets and keep them up to date with accurate and detailed information.
• Be part of a 24x7x365 support team with on-call duties.

Skills

Troubleshooting

Networking

VoIP

Microsoft Applications

VMware

Job description

IT Support Specialist – Barry Communications

Barry Communications, Inc., headquartered in Worcester, MA since 1981, provides voice and data solutions to small and medium‑size businesses throughout New England. We partner with industry leaders to offer reliable, cost‑effective and innovative technology services, including VoIP, cloud, unified communications and advanced mobility. We are currently expanding and seeking a technical individual who is eager to join a growth‑mode team and learn and grow within our organization.

Salary and Remote Work

• Salary – Negotiated based on skill level.
• Remote work – Negotiable based on geography and skill level.

Responsibilities

• Troubleshoot and support network components.
• Serve as a point of contact for customer trouble inquiries.
• Coordinate with third‑party carriers and vendors to resolve network trouble.
• Maintain service order tickets and keep them up to date with accurate and detailed information.
• Be part of a 24x7x365 support team with on‑call duties.

Qualifications

• Understanding of basic networking and VoIP.
• Understanding and expertise of VMware, voice and data networks (POE switches).
• Understanding of Microsoft Applications.
• Excellent troubleshooting skills.

Non‑Technical Skills

• Strong work ethic and commitment to going “above and beyond” for customers.
• Able to work unsupervised, but also willing to seek direction, supervision, and training as needed.
• Strong interpersonal skills and ability to interface with a wide range of customers across many industries.
• Team player willing to help out in all areas.

Company Description

Barry Communications delivers innovative, customized communications and data solutions—with unparalleled personal attention to each of our customers. We help our clients achieve superior employee collaboration, customer experience, and system flexibility through our hosted solutions.

Seniority Level | Employment Type | Job Function | Industries

Entry level | Full‑time | Information Technology | Telecommunications