IT Support Specialist

Barry Communications; Providence (RI); On-site; USD 40,000 - 50,000; Full time

Job summary

A telecommunications company in Providence, Rhode Island, is seeking a technical individual for an entry-level position in Information Technology. You'll troubleshoot network components, resolve customer inquiries, and work with third-party carriers. Ideal candidates should have a solid understanding of networking and VoIP, along with good troubleshooting skills. Join a full-time role with opportunities for growth within a supportive team environment.

Qualifications

• Understanding of basic networking and VoIP.
• Expertise in VMware and POE switches.
• Excellent trouble-shooting skills.

Responsibilities

• Troubleshoot and support network components.
• Serve as a point of contact for customer inquiries.
• Cooperate with 3rd party carriers to resolve issues.
• Maintain service order tickets.

Skills

Networking understanding

VoIP knowledge

VMware expertise

Troubleshooting skills

Tools

Microsoft Applications

Job description

Job Description

Barry Communications, Inc., headquartered in Worcester, MA since 1981, provides voice and data solutions to small and medium-sized businesses throughout New England. We partner with industry leaders to offer reliable, cost-effective and innovative technology services, including VoIP, cloud, unified communications, disaster recovery, advanced mobility, and local/long distance services. We are currently in a growth mode and seeking a technical individual with the desire to join a team with the opportunity to learn and grow within.

Responsibilities

• Troubleshoot and support network components.
• Serve as a point of contact for customer trouble inquiries.
• Coordinate with 3rd party carriers and vendors to resolve network trouble.
• Maintain service order tickets and keep them up to date with accurate and detailed information.
• Be part of a 24x7x365 support team with on-call duties.

Requirements

• Understanding of basic networking and VoIP
• Understanding and expertise of VMware, voice and data networks (POE switches)
• Understanding of Microsoft Applications
• Excellent trouble-shooting skills

Non-Technical Skills

• Strong work ethic and commitment to going “above and beyond” for customers.
• Able to work unsupervised, but also willing to seek direction, supervision, and training as needed.
• Strong interpersonal skills and ability to interface with a wide range of customers across many industries.
• Team player willing to help out in all areas.

Company Description

We’ve Got You Covered with Maximum-Value Cloud Solutions. Changes brought about by Cloud systems, a dispersed workforce, and mobile-technology have created a sea change in the competitive landscape. No business today can grow without superior employee collaboration, customer experience, and system flexibility. Get the power of Cloud applications, in the way that’s right for your business. No matter your size or industry, our hosted solutions boost efficiency, productivity, and user experience. Barry Communications delivers innovative, customized communications and data solutions—with unparalleled personal attention to each of our customers.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Telecommunications