IT Support Specialist

Vector Atomic, Inc.; Pleasanton (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Platinum-level family health coverage

Health and dependent care FSA

Employer 401(k) contributions

20 days of paid time off

11 paid holidays

Paid parental leave

Fully stocked kitchen

Job summary

Vector Atomic, Inc. in Pleasanton, CA is seeking an IT Support Specialist to join our hands-on IT team. You’ll provide Tier 2/3 Windows support with Linux exposure and own issues end-to-end, including devices, accounts, and security hygiene.

Responsibilities include Active Directory/Group Policy, network services, cloud productivity tools, MDM/RMM platforms, and collaboration with engineering and operations to keep systems compliant and reliable.

Qualifications

• 3+ years of professional IT support or systems administration experience in an enterprise environment.
• Strong Windows OS troubleshooting and administration capabilities.
• Practical experience with Directory Services (Active Directory) and Group Policy.
• Solid understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
• Hands-on experience with endpoint management, deployment tools, or RMM platforms.

Responsibilities

• Provide Tier 2/3 technical support for Windows systems and foundational Linux support.
• Deploy, configure, troubleshoot, and maintain laptops, desktops, mobile devices, and peripherals.
• Support cloud productivity tools, user account lifecycles, authentication, and access controls.
• Maintain IT documentation, asset management records, and SOPs.
• Assist with directory services, central identity management, and group policy administration.
• Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, VLANs and firewalls.

Skills

Windows OS troubleshooting

Active Directory

Group Policy

Networking fundamentals

Endpoint management

RMM platforms

Education

Bachelor's degree in IT or Computer Science

Tools

Linux administration

Cloud productivity platforms

Identity management platforms

Job description

About IonQ

IonQ, Inc [NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ's newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.

About Vector Atomic

Vector Atomic, an IonQ company, is building quantum technology to transform navigation, timing, geophysical exploration, and telecommunications. Our team of engineers, scientists, software developers, and operations professionals works together to solve complex challenges and turn bold ideas into real-world solutions. We value collaboration, curiosity, and diverse perspectives, and we give every team member the opportunity to make an immediate impact while growing their skills. If you're excited to work on breakthrough technology in a fast-paced, hands-on environment, we'd love to hear from you.

We are seeking an IT Support Specialist to join our growing IT team. This is a hands-on position supporting approximately 100+ employees and 350+ endpoints in a primary Windows-based environment with a smaller footprint of Linux systems.

The ideal candidate is an experienced IT professional who excels at solving technical problems, working directly with users, and taking end-to-end ownership of issues. This role extends beyond traditional help desk duties to include endpoint administration, cloud productivity suite support, network maintenance, cybersecurity monitoring, and active participation in our federal and industry compliance programs.

Location

This role is based onsite at our office in Pleasanton, CA (Bay Area)

What You’ll Do

• Endpoint & User Support
  • Provide Tier 2/3 technical support primarily for Windows systems, alongside foundational support for Linux environments.
  • Deploy, configure, troubleshoot, and maintain laptops, desktops, mobile devices, and peripherals.
  • Support cloud productivity tools, user account lifecycles, authentication, and access controls.
  • Maintain accurate IT documentation, asset management records, and standard operating procedures.
• Identity & Network Infrastructure
  • Assist with directory services, central identity management, and group policy administration.
  • Support enterprise Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and unified endpoint management platforms.
  • Troubleshoot local network infrastructure, including LAN, Wi-Fi, VPN, DNS, DHCP, VLANs, switching, and firewalls.
  • Assist with IT infrastructure projects, network deployments, office moves, and technology upgrades.
• Security & Compliance
  • Assist with endpoint hardening, patch management, vulnerability remediation, and baseline security configurations.
  • Support enterprise Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) tools.
  • Administer phishing-resistant Multi-Factor Authentication (MFA) technologies and hardware security keys.
  • Assist with federal and industry cybersecurity compliance programs (e.g., NIST SP 800-171, CMMC) and evidence collection.
  • Interface with engineering, manufacturing, and general business teams to ensure secure, compliant operational workflows.

Preferred Qualifications

• Formal industry certifications are not required. Relevant certifications and demonstrated technical knowledge will be evaluated as part of your overall qualifications and reflected in total compensation.
• Experience administering enterprise cloud productivity and identity management platforms.
• Hands-on exposure to Linux administration and endpoint support.
• Familiarity with enterprise EDR and SIEM security logging solutions.
• Experience maintaining network switches, firewalls, and wireless access infrastructure.
• Familiarity with cybersecurity compliance frameworks (such as NIST SP 800-171, CMMC, or DFARS) and handling standards for sensitive data.
• Practical knowledge of phishing-resistant MFA tokens and modern hardware security keys.

What We’re Looking For

• A degree in Information Technology, Computer Science, or a related field is preferred, but equivalent professional experience and demonstrated capabilities will be fully considered.
• 3+ years of professional IT support or systems administration experience in an enterprise environment.
• Strong Windows OS troubleshooting and administration capabilities.
• Practical experience supporting Directory Services (Active Directory) and Group Policy.
• Solid understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless protocols).
• Hands-on experience with endpoint management, deployment tools, or RMM platforms.
• Strong analytical, communication, documentation, and customer-service skills, with the ability to manage multiple priorities independently.

Vector Atomic values teamwork, open and honest discourse, and work-life balance. We offer competitive compensation and benefits including:

• Platinum-level family health coverage (medical, dental, vision)
• Health and dependent care Flexible Spending Accounts (FSA)
• Employer 401(k) contributions
• 20 days of paid time off & 11 paid holidays
• Paid parental leave
• Fully stocked kitchen

Pay Range

The approximate base salary range for this position is $80,000 to $120,000 per year. The total compensation package includes base, bonus, equity and benefits. It's atypical to be hired at the top end of this range for the role, as actual pay is based on several factors, including job-related knowledge, skills, and experience level.

Vector Atomic is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

Vector Atomic does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.