IT Support Specialist

Raymond Corp.; Phoenix, Northern (AZ, KY); Hybrid; USD 3,444,000 - 4,271,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Flexible spending accounts

Disability insurance

Life insurance

Paid time off

Holiday pay

Job summary

Raymond West is seeking an IT Support Specialist to provide Level I and II technical support on-site at our Phoenix location. You will set up and maintain hardware and software, manage user access, and respond to technical requests to keep operations running smoothly.

The role requires strong communication, organizational skills, and the ability to work after hours or weekends as needed to resolve urgent issues. Travel to other branches is possible.

Qualifications

• Associate degree or equivalent with related experience.
• Willing to work after hours and weekends as needed.
• Able to lift up to 25 pounds as required for the role.

Responsibilities

• Sets up and maintains hardware and software.
• Establishes and maintains network users, environment, directories, and security.
• Responds to user questions about resources and software.
• Remains aware of changes in system software and hardware requirements.
• Monitors and maintains network, logs, and resource usage.
• Loads and updates software applications as required.
• Install, troubleshoot, and maintain video conferencing equipment.
• On-site work at primary location with occasional travel to other branches.

Skills

Communication skills

Time management

Microsoft Office

Reading documents

Public speaking

Interdepartmental collaboration

Flexibility

Typing accuracy

Education

Associate degree

Tools

Microsoft Office

Job description

Raymond West is looking for a dynamic IT Support Specialist to join our team! This position is responsible for handling Level I and II technical support.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Sets up and maintains various network and computer related hardware and software.
• Establishes and maintains network users, user environment, directories, and security.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Remains abreast of changes in user and system software and hardware requirements.
• Monitors and administers the network, keeping system information up to date in various logs and spreadsheets.
• Loads and updates software applications as required.
• Helps maintain storage usage of the network, network printing, and network technical resources.
• Maintains access to the network, files, security, and rights.
• Install, troubleshoot, and maintain video conferencing equipment.
• Works as part of on call rotation with other support team to provide support after business hours or on weekends as needed when urgent request arise.
• Maintains inventory for branch location and company.
• Works on site at primary location unless otherwise approved.
• Some travel required. Visit other branch locations.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be able to maintain effective working relationships with employees, Co‑Workers, and Managers in other departments.
• Must be willing to work off‑hours as specific needs dictate and willing to assume more responsibility as required.
• Possess superior typing ability.Accuracy is essential.
• Able to communicate with all levels of employees both verbally and in writing.
• Present a clean, neat appearance, mature and responsible.
• Maintain an organized and tidy work area.
• Maintain a professional attitude in all matters.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self‑development and training.
• Willing to comply with the employee handbook.

Education/Experience:

Minimum Education and Experience: Determined by position.

• Associate degree (A. A.) or equivalent from two‑year college or technical school; or six months to one‑year related experience and/or training; or equivalent combination of education and experience.

Travel Requirement:

• 10% (4 hours a week)
• Must be able to be insured by Raymond West.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is desk bound with light traveling.
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds.

Working Hours:

• Weekdays (Monday through Friday), 7 a.m. through 5 p.m. (or variable as required). Works as part of on call rotation with other support team to provide support after business hours or on weekends as needed when urgent request arise.

Pay Range:

• The hourly range for this position is $25.00 - $31.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre‑employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Raymond West endeavors to make www.raymondhandling.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [e-mail] and someone from our Recruiting Department will respond to you. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.