IT Support Specialist

Vireo-Health; Massey (MD); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

FSA

PTO

401k with match

Job summary

Vireo Health is seeking an IT Support Specialist to own customer issues, diagnose, troubleshoot, and resolve across Windows, macOS, Android, and cloud services. Focus areas include Microsoft 365, SharePoint, OneDrive, and Azure, with emphasis on security and best practices.

You’ll document resolutions and escalate when needed. The role supports remote work with occasional on-site assistance at our Maryland locations.

Qualifications

• Typically requires a BS or equivalent combination of education and related experience.
• Solid troubleshooting and problem-solving skills across hardware, software, and networks.
• Experience with IT service management and incident handling.
• Strong customer service orientation with excellent communication skills.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Administer and provide Level 1 and 2 IT support for Office 365, Azure, AD, and related services.
• Identify and resolve network issues; develop standard operating procedures for monitoring.
• Document troubleshooting steps and contribute to knowledge base.
• Work remotely with occasional on-site Maryland support as needed.

Skills

Troubleshooting

IT support

Customer service

Communication

Remote support

Education

BS degree or equivalent

Tools

Windows

macOS

Android

Entra ID

Active Directory

Group Policy

Microsoft 365

SharePoint

OneDrive

Azure

DNS

DHCP

VPN

RMM tools

Intune

JAMF

POS systems

Surveillance systems

Job description

Who we are:

At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we’re building more than a business—we’re building a community. As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.

What the role is about:

The IT Support Specialist will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues. Be familiar with regulatory & security standards, best practices, and company requirements.

What impact you’ll make:

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers).
• Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers).
• Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration),
• Identify and resolve system and OS-level issues within Vireo’s IT environment
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture.
• Participate in upgrade projects and installation activities for new hardware and software components.
• Working knowledge of:
  • Windows, Android and macOS operating systems
  • Entra ID, Active Directory and Group Policy, SSO.
  • Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • RMM and patching tools.
  • MDMs such as Intunes, JAMF.
  • POS systems
  • Surveillance systems
  • E-commerce platforms
  • Application Support
  • ISP and telecom management

What you’re capable of:

• Solid understanding of IT service management and incident handling.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of:
  • Windows, Android and macOS operating systems
  • Entra ID, Active Directory and Group Policy, SSO.
  • Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • RMM and patching tools.
  • MDMs such as Intunes, JAMF.
  • POS systems
  • Surveillance systems
  • E-commerce platforms
  • Application Support
  • ISP and telecom management
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service orientation and attention to detail.
• Working remotely with the occasional flexibility to offer on-site support to our Maryland locations

Physical Demands

• Sit Rarely 1–2 hours

• Stand Continuously 1–8 hours

• Walk Continuously 2–8 hours

• Balance Frequently 34–66%

• Bend Occasionally 1–33%

• Climb (2–6 ft) Occasionally 1–33%

• Crawl Occasionally 1–33%

• Crouch/Squat Occasionally 1–33%

• Kneel Occasionally 1–33%

• Reach (forward & overhead) Frequently 34–66%

• Twist (45 degrees at waist) Occasionally 1–33%

Lifting/Carrying

• 0–10 lbs. Occasionally 1–33%

• 11–25 lbs. Occasionally 1–33%

• 26–50 lbs. Occasionally 1–33%

• 51–100 lbs. Never 0%

Traveling

• 60-75%

What you've accomplished:

• Typically requires a BS or equivalent combination of education and related experience.

What we offer:

• Compensation: $65,000-70,000 annually depending on experience

• Medical, dental, vision, and life insurance on the first of the month after you begin employment

• Competitiveadditionalbenefits including HSA, FSA, Dependable Care, EAP services, etc.

• 15Days ofaccruedPTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure

• 401k program with an employer match after six months of employment

Why Choose Vireo?

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.

At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.

A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future

Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do

Employee Perks: Enjoy competitive pay and benefits, paid time off, and employee discounts

Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com