IT Automation Engineer - In Person (Littleton, CO

Mcdonald Automotive; Littleton (CO); On-site; USD 28,929 - 35,817; Full time

Job summary

McDonald Automotive in Littleton, CO is seeking an IT Support Specialist to join our hands-on team. You will provide first-level end-user support in person, over the phone, email, and remote tools, with travel between stores to resolve issues.

The role combines ticket queue work with on-site hardware, software, and network troubleshooting, Active Directory, and Microsoft 365 tasks. Experience is preferred; training provided, and a proactive attitude is valued.

Qualifications

• Hands-on IT support experience is preferred; training is provided.
• Ability to prioritize multiple tickets without losing track.
• Strong communication and a customer-focused attitude.
• Valid driver's license and reliable transportation for travel between stores.
• Authorized to work in the U.S.

Responsibilities

• Provide first-level end-user support in person, by phone, email, and remote tools.
• Triage tickets, resolve issues, document clearly, and escalate when needed.
• Troubleshoot hardware, software, printers, peripherals, and connectivity.
• Manage Microsoft 365 and Active Directory tasks (password resets, lockouts, moves, adds, changes).
• Set up and deploy PCs and iPads, imaging and hardware prep.
• Maintain printers and consumables across sites and support inventory.
• Assist with VPN setup and remote access troubleshooting.
• Monitor IT alerts and respond promptly; travel to nearby stores for hands-on work.
• Educate users and document fixes for future technicians.

Skills

Customer-focused attitude

Strong communication

Problem solving

Prioritization of tickets

Fast learner

Detail-oriented

Education

CompTIA A+

Network+

Tools

Microsoft 365

Active Directory

VPN setup

Intune

RMM tools

Endpoint security basics

Power Automate

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Littleton, CO, US

2 days ago Requisition ID: 4566

Salary Range: $21.00 To $26.00 Hourly

McDonald Automotive is hiring an IT Support Specialist for our main campus in Littleton. This is a hands-on role for someone who likes solving problems in person. You will spend part of your day in our ticket queue and the rest of it moving between our offices, showrooms, and service drives supporting our teams.

We support rooftops across the Front Range with a small in-house IT team. You will not be siloed into one narrow task and this is a great place to learn and grow.

What you will do

• Provide first-level support for end users in person, by phone, email, and remote tools.
• Work our ticket queue. Triage what comes in, resolve what you can, document clearly, and escalated what needs a senior tech.
• Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
• Handle account tasks in Microsoft 365 and Active Directory. Password resets, lockouts, moves, adds, and changes.
• Set up and deploy PCs and iPads. Imaging, configuration, asset tagging, and new hire hardware prep.
• Keep printers and consumables running across sites, including inventory and proactive replacement.
• Assist with VPN setup and remote access troubleshooting.
• Monitor and resolve IT alerts promptly.
• Travel to nearby stores for hands‑on work that cannot be handled remotely.

Educate users on applications and best practices, and document fixes so the next technician can review.

What we are looking for

Prior hands‑on IT support experience is preferred, but we will train the right person. What matters more is that you learn fast, have the attitude, and take initiative.

• Comfort with hardware and physical work. You should not be put off by computer replacements, running cable, or crawling under a desk.
• Ability to prioritize multiple tickets at once without losing track of any of them.

Strong communication and a customer‑focused attitude. Many people you help sell cars or fix them, and they need you to explain things at their level.

• Detail‑oriented and organized, with clear documentation habits.
• Interest in the Microsoft ecosystem (Teams, Power BI, Power Automate, AI and Copilot) and in security, infrastructure, and automation.
• Valid driver's license, clean driving record, and reliable transportation for travel between stores.
• Authorized to work in the U.S.

Nice to have

CompTIA A+, Network+ or similar certification.

• Exposure to Intune, RMM tools, mobile device management, or endpoint security.
• Networking basics. Patching, switch ports, Wi‑Fi troubleshooting.

Dealership experience or familiarity with automotive tools.

Compensation

$21.00 to $26.00 per hour, depending on experience and certifications.