IT Support Specialist

Socket.dev; Chicago (IL); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental and Vision Insurance

Paid Holidays

Vacation and Sick Time

Company Paid Basic Life Insurance

Voluntary Life Insurance

Parental Leave

401k Plan (with 3% match)

Flexible Spending and Health Savings

Wellness offerings

Job summary

AEG's CMN division seeks an IT Support Specialist to deliver day-to-day technical support for staff in Mac and Windows environments. You will be the first point of contact for issues, diagnosing hardware and software problems and coordinating resolutions on-site or remotely.

The role covers onboarding, license management in Microsoft 365, SharePoint, Teams, and Outlook, plus monitoring Windows Servers, Hyper-V, Synology NAS, and office devices.

Qualifications

• High School Diploma or equivalent; higher degree preferred.
• At least 2 years of IT support experience.
• Bilingual Spanish strongly preferred.
• Experience troubleshooting hardware & software on Mac, PC, iPhone, and Microsoft 365 apps.
• Experience supporting printers, mobile devices, conferencing tech, and office peripherals.
• Excellent verbal and written communication and strong interpersonal skills.

Responsibilities

• Provide day-to-day IT support for CMN staff, on-site and remotely.
• Diagnose and resolve hardware, software, and device issues.
• Serve as first contact for technology support requests and escalate complex issues.
• Create user accounts and manage deactivation across platforms.
• Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices.
• Support Microsoft 365 admin tasks and apps (SharePoint, Teams, Outlook).
• Assist with Windows Server, Hyper-V, and NAS monitoring; escalate as needed.
• Support Cisco Spam Filter, Kandji enrollment, endpoint security, and QuickBooks access.

Skills

Mac troubleshooting

PC troubleshooting

iPhone troubleshooting

Microsoft 365

Customer service

Verbal and written communication

Education

High School Diploma or equivalent

Associate's or Bachelor's Degree preferred

Tools

3CX phone system

Windows Server

Hyper-V

Synology NAS

SharePoint

Microsoft Teams

Outlook

Kandji

Cisco Spam Filter

QuickBooks

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Description

The Information Technology (IT) Support Specialist provides day-to-day technical support for CMN staff and serves as the first point of contact for technology-related issues. This position diagnoses and resolves hardware, software, and device issues while supporting CMN employees both in person and remotely. The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed.

Primary Job Responsibilities

• Support all CMN offices with IT-related issues, including desktop and application support in Mac and Windows environments.
• Diagnose and resolve problems on all types of technology related to hardware, software, mobile devices, printers, and transmission devices/media. Assess the situation, determine next steps, execute action plans, and review to ensure issues have been resolved.
• Serve as the first point of contact for employee technology support requests and elevate complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed.
• Process paperwork for new hires and employee departures and coordinate account creation, updates, and deactivation across company platforms.
• Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees.
• Assist with Microsoft 365 user administration, license assignments, and user support.
• Support SharePoint access, Microsoft Teams, Outlook, and other Microsoft 365 applications.
• Assist with monitoring Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues to the IT Manager when appropriate.
• Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security‑related requests.
• Provide first‑level support for QuickBooks access and application issues, escalating complex issues as needed.
• Create users and provision phones within the 3CX phone system.
• Support office technology including LED Video Systems, HVAC systems, Camera Systems, conference room technology, and printers.
• Coordinate workstation moves, desktop deployments, application installations, and new office setups.
• Maintain IT equipment inventory and assist with technology purchasing and asset tracking.
• Document support requests, resolutions, and recurring issues while following established IT procedures and standards.

Requirements

• High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred)
• A minimum of 2 years of related work experience
• Bilingual Spanish (strongly preferred)
• Experience troubleshooting hardware and software issues on Mac, PC, iPhone, and Microsoft 365 applications
• Experience supporting printers, mobile devices, conferencing technology, and office peripherals
• Demonstrate excellent verbal and written communication skills
• Excellent interpersonal skills for interaction with internal and external staff
• Ability to follow established IT processes, prioritize multiple support requests, and maintain accurate documentation
• Basic knowledge of Windows Server, networking, Microsoft 365, and cloud technologies preferred
• Strong customer service skills with the ability to build relationships and provide effective technical support
• Knowledge of the music industry preferred

Travel

• None

Payscale

$24.03- $28.84

Bonus

This position is eligible for a bonus under the current bonus plan requirements.

Benefits

• medical
• dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.