IT Support Specialist

TD; Charlotte (NC); On-site; USD 91,000 - 136,000; Full time

Job summary

TD in Charlotte, North Carolina is seeking an IT Support Specialist to provide expert guidance on system and application planning, performance, availability, and deployment management. You will act as a senior SME, coach teammates, and handle complex operational tasks, coordinating with project teams and vendors.

The role requires an undergraduate degree or technical certificate, 7+ years of relevant experience, and familiarity with Jira/Confluence, cloud platforms (AWS/Azure/GCP), networking,

Qualifications

• Undergraduate degree or Technical Certificate required.
• Graduate degree preferred.
• 7+ years of relevant experience.
• Subject matter expert in multiple areas; consults with clients/project teams on operational support/solutions.

Responsibilities

• Provide expert advice and leads in system/app planning, performance, availability, integration, operations and/or release/deployment management.
• Act as primary SME in multiple areas and coach/educate others.
• Work independently on highly complex tasks and support solutions.
• Coordinate with project teams and external vendors on technical information exchange.

Skills

Leadership experience

Analytical thinking

Problem solving

Team collaboration

Education

Undergraduate degree or Technical Certificate

Graduate degree preferred

7+ years relevant experience

Tools

Jira

Confluence

AWS

Azure

GCP

Job description

Work Location

Charlotte, North Carolina, United States of America

Work Location

Charlotte, North Carolina, United States of America

Hours

40

Pay Details

$91,000 - $136,240 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Technology Solutions

Job Description

The IT Support Specialist provides expert advice and leads in system / applications planning, performance, availability, integration, operations and/or release / deployment management.

Depth & Scope

• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others
• Assignments are highly complex and multifaceted
• May monitor, coach/ educate a small team of IT professionals
• Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors
• Generally reports to a Senior Manager or Executive

Education & Experience

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ years relevant experience
• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others

Preferred Qualifications

Ideal candidates bring five (5) or more years of experience across the following areas:

Project Management

• Experience using Jira and Confluence for project tracking and collaboration.

Product And System Expertise

• Deep understanding of system architecture, functionality, and technical details.

Advanced Network Troubleshooting

• Proficiency in network protocols, routing, firewalls, and network security.

System Administration

• Expertise in server management, operating systems, and system configuration.

Programming And Scripting

• Ability to develop scripts for automation, data analysis, or system management.

Database Management

• Knowledge of database structures, query languages, and data manipulation.

Cloud Computing

• Familiarity with major cloud platforms and services, including AWS, Azure, and GCP.

Security

• Awareness of security best practices, vulnerability management, and incident response.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.