IT Support Specialist

Aurora Flight Sciences; Bridgeport (WV); On-site; USD 52,000 - 113,000; Full time

Job summary

Aurora Flight Sciences, a Boeing Company, seeks an IT Support Specialist to maintain Windows Server 2016+ and desktop OS environments, manage AD, DNS/DHCP, VPN, and Office 365, and provide expert troubleshooting in a hands-on facility. The role includes on-site support in a manufacturing hangar setting and collaboration with IT teams.

Ideal candidates bring 3+ years of IT support experience, strong scripting in PowerShell, and familiarity with virtualization, backup, and security fundamentals.

Qualifications

• 3+ years of related IT support experience or equivalent combination of education and experience.
• Must be a US Person.

Responsibilities

• Manages ticket queues and provides on-site IT support.
• Maintains Windows Server 2016+ and desktop OS configurations.
• Performs email administration, account management, password resets, and access troubleshooting.
• Troubleshoots monitoring, backups, RDP, VPN, and remote access issues.
• Configures and troubleshoots Office 365 services (Exchange/SharePoint/OneDrive/Teams) via GUI and PowerShell.
• Supports Linux systems and virtualization environments; manages VM clusters and resources.
• Collaborates with IT teams; documents changes and performs root-cause analysis to prevent recurrence.

Skills

Windows Server

Active Directory

DNS/DHCP

Remote Desktop

VPN

PowerShell

Office 365

Linux

RDP

Networking basics

A/V support

Mentoring

Troubleshooting

Education

Bachelor’s degree

Tools

Windows Server

Active Directory

PowerShell

Office 365

Linux

Job description

Position Overview

At Aurora Flight Sciences, we design, build, and fly advanced aircraft and enabling technologies from concept to reality. We are searching for a talented and self-motivated IT Support Specialist to help us create the future of flight.

Responsibilities

• Efficiently manages ticket queues while providing support to onsite staff.
• Proficient in administrating and maintaining Windows Server 2016 and above.
• Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
• Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
• Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
• Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design.
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
• Familiar with patch and vulnerability management.
• Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems.
• Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP.
• Strong understanding of core network components, including routers, switches, and firewalls - Maintains and updates standards and documentation as products and technologies evolve.
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
• Mentors and provides guidance to other technicians.
• Collaborates with other IT teams to design and implement new systems and solutions.
• Expert in diagnosing and resolving complex technical issues that require deep system knowledge.
• Conducts root cause analysis to prevent recurrence of problems.

Minimum Requirements

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience, 7 years' related work experience, etc.).
• Must be a US Person.

Preferred Requirements

• Bachelor’s degree in related field.
• CompTIA Security+.
• CompTIA Linux+.
• MS-900 / AZ-900.
• Previous experience working in a fast-paced IT environment, such as a Managed Service Provider (MSP).

Physical Requirements

• Ability to work in a hangar/manufacturing environment and wear proper PPE.
• Lifting of normal office equipment
• Follow Boeing regulations for lifting.
• Day shift with extended hours as needed to support various site shifts and projects.
• Ability to work on-site 5 days a week in office environment consistently.

Salary Range (Annualized USD)

• Minimum Range: $52,000.00 to $92,000.00
• Maximum Range: $63,000.00 to $113,000.00

Aurora Company Overview

Aurora Flight Sciences, a Boeing Company, is a leader in the development and manufacturing of advanced unmanned systems and aerospace vehicles. Our mission is to apply autonomy and robotics to the development, production, and operation of advanced aircraft. During the last three decades, Aurora has designed, rapid-prototyped, and flown an average of one new vehicle a year for both government and commercial customers. Now, as an independent subsidiary of Boeing, Aurora’s innovation is combined with Boeing’s size and strength, creating an unprecedented opportunity to shape the future of aerospace systems.

Equal Opportunity Employer

Aurora Flight Sciences, A Boeing Company, is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Aurora Total Rewards

At Aurora Flight Sciences, a Boeing Company, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. Aurora Flight Sciences provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.