IT Support Specialist

Rocket Lab USA; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Rocket Lab USA is seeking an IT Support Specialist to join the onsite team at SolAero (SOL). You will provide day-to-day IT support, assist new hires, and help keep systems, networks, and devices running smoothly for global teams.

The role offers exposure to multiple technologies, a fast-paced environment, and opportunities for career progression within a vibrant IT team. On-site work with potential shift variations is expected.

Qualifications

• 2+ years' experience in IT support and high school diploma or GED
• Experience in Windows or Linux desktop OS and imaging/maintenance
• Experience with PC hardware and networking basics
• Familiarity with Active Directory and Group Policy
• Scripting language knowledge is a plus

Responsibilities

• Provide day-to-day IT support and help staff access information and resources
• Track and update support tickets, requests, incidents, changes, and projects
• Assist onboarding of new hires to ensure productivity from day one
• Participate in Continuous Improvement of IT services and processes
• May work varied shifts and participate in on-call rotations as needed

Skills

IT support

Troubleshooting

Onboarding

Customer service

Documentation

Education

High school diploma or GED

Tools

Windows

Linux

Active Directory

Group Policy

Networking

Scripting language

Job description

ABOUT ROCKET LAB

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

IT

Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.

IT SUPPORT SPECIALIST

As an IT Support Specialist based onsite at Rocket Lab's SolAero (SOL) you will have the opportunity to support our global teams by ensuring seamless access to information and smooth operation of our computer systems, networks, and devices. In this role, you will provide day-to-day IT support, interact positively with staff, and play a key role in onboarding new hires to ensure productivity from day one.

This role is ideal for someone seeking fast-tracked career progression, exposure to multiple technologies, and the opportunity to be a valued member of a vibrant, collaborative IT team. A natural curiosity and a drive to continuously learn are essential to be successful in this role.

WHAT YOU'LL GET TO DO:

• Carry out the day-to-day functions required to provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints


• Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation


• You will be the point of contact for any onboarding of new hires to ensure they are setup and productive from day one


• Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes


• This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed

YOU'LL BRING THESE QUALIFICATIONS:

• 2+ years' experience in IT support and high school diploma or GED


• Exposure with most and solid operational experience in at least two of the following:
  
  
  
  • Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting)
  
  
  • PC hardware (including assembly and disassembly of desktop PCs)
  
  
  • Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS)
  
  
  • A scripting language
  
  
  • Active Directory and Group Policy
  
  
  
  

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Certifications in CompTIA+ or ITIL


• Experience with cloud-based technologies (Azure, AWS, O365)


• Familiarity with virtualization technologies and public/private cloud environments


• Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI and automation to improve service delivery and operational efficiency


• Experience with Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform


• Excellent problem-solving and analytical skills, able to see the big picture and make connections


• Experience participating and supporting a medium to complex, end-to-end IT project, in all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support

This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.

WHAT TO EXPECT

We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at [e-mail]. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.