IT Support Specialist

CACI International Inc; Albuquerque (NM); On-site; USD 59,000 - 123,000; Full time

Job summary

CACI International Inc in the Albuquerque area is seeking an IT Support Specialist for the Joint Navigation Warfare Center (JNWC) at Kirtland AFB, NM. You will provide expert IT operations support to ensure NAVWAR data integrity and PNT systems reliability for the DoD and coalition partners.

The role requires 5+ years of IT experience, a BA/BS in a technical field, an Interim Secret clearance with the ability to obtain TS/SCI, and IAT II certifications.

Qualifications

• Must have Interim Secret clearance with ability to obtain TS/SCI.
• BA/BS in computer science, information technology, or a related field.
• 5+ years of relevant IT experience.
• One of the following IAT Level II Certifications: CySA+/Security+/EC-Council CND.

Responsibilities

• Monitor and operate computers to process data per instructions.
• Coordinate deskside support for software installations and hardware repairs.
• Investigate and resolve connectivity issues across end-user devices and site infrastructure.
• Coordinate on-site hardware maintenance and inventory updates.
• Provide end-user device and network support including VoIP and peripherals.

Skills

Interim Secret clearance

IAT Level II Certifications

5+ years experience

Education

BA/BS in computer science or information technology

Job description

Job Title: IT Support Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Outside Continental US - Hazard

* * *

The Opportunity

As a CACI Mission & Engineering Support IT Support Specialist supporting the Joint Navigation Warfare Center (JNWC), you will contribute to enabling Positioning, Navigation, and Timing (PNT) superiority for the Department of Defense, interagency, and coalition partners. Located at Kirtland Air Force Base, New Mexico, the JNWC is the DOD’s Center of Excellence for Navigation Warfare (NAVWAR) and PNT capabilities integration.

In this pivotal role, you will support the warfighter by providing expert IT operations support to assure and maintain PNT information systems. Your work will directly impact the reliability and efficiency of NAVWAR operations across all domains and military operations.

Responsibilities

In your role supporting the Joint Navigation Warfare Center (JNWC) contract, you shall be integral to our team's mission to ensure positioning, navigation, and timing superiority for the Department of Defense's navigation warfare (NAVWAR) mission.

You will be responsible for monitoring and operating electronic digital computers to process business, scientific, engineering, or other data according to operating instructions. You shall ensure that the correct peripheral equipment is utilized, move switches to clear the system, and operate the equipment. You will select and load input and output units with materials.

You will continuously observe equipment, storage devices, printers, and control panels for operator messages or error indicators. You shall set up and run diagnostic tests, react appropriately to messages, and report errors or machine malfunctions as required. You will perform incidental work to machine operations such as maintaining production records, replenishing specified stock items, and distributing output materials.

You shall schedule and coordinate customer deskside support for the installation of new software or to perform hardware or software break/fix activities. You will investigate and resolve all connectivity issues related to end-user, site infrastructure, and IT equipment. You shall actively participate in construction project planning, providing detailed requirements for facility IT specifications.

You will be responsible for the on-site coordination of break/fix installations with hardware maintenance providers, providing after-hours support when required. You shall execute and maintain IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings, and asset information.

You will oversee technical support for end-user devices and hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog, and wireless technologies. You shall recommend customer service and IT process support enhancements by researching and recommending new technologies and processes.

Qualifications

Required: Current Interim Secret clearance with the ability to obtain a TS/SCI while working.

• 5+ years of relevant experience.
• BA/BS technical degree in computer science, information technology, or a related field.
• Information Assurance Level Technician experience in a large government consulting environment.
• Must have one of the following IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND.

Desired: Additional certifications or training equivalent to CompTIA, Security+, etc.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

$58,500 - $122,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.