IT Support & Office Operations Lead

Innovative Renal Care; Franklin (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Healthcare coverage

Enhanced PTO

Job summary

Innovative Renal Care is seeking an IT Support & Office Coordinator for our corporate office in Franklin, TN. This full-time role serves as the primary onsite technical support resource for employees and executive leadership while also driving smooth office operations.

You will troubleshoot Windows and Microsoft 365, support conference rooms and devices for new hires and relocations, manage Active Directory accounts, and maintain IT ticketing workflows while ensuring excellent customer service

Qualifications

• Associate degree in IT, CS, or related field preferred; equivalent experience considered.
• 2–5 years in desktop support or help desk roles.
• Strong troubleshooting of Windows and Microsoft 365.
• Basic knowledge of Active Directory, Group Policy, Windows ACLs.
• Experience with IT ticketing systems and documenting support activities.
• Excellent customer service in a high-visibility environment.

Responsibilities

• Provide desk-side, walk-up, and remote IT support for hardware, software, and end-user computing.
• Support executive leadership with professional, discreet technical assistance.
• Troubleshoot Windows OS, printers, and peripherals.
• Maintain conference rooms and collaboration tech for meetings.
• Configure and deploy laptops, docking stations, and workstations for hires and moves.
• Manage onsite admin tasks and IT ticketing workflow.
• Document incidents and escalate unresolved issues.

Skills

Desk-side support

Executive support

Windows troubleshooting

Microsoft 365

Active Directory basics

IT ticketing

Customer service

Education

Associate degree in IT/CS or related field

Tools

Active Directory

Group Policy

Windows OS

Microsoft 365

Job description

Innovative Renal Care is seeking an IT Support & Office Coordinator for our corporate office in Franklin, TN. This full-time role serves as the primary onsite technical support resource for employees and executive leadership while also driving smooth office operations.

You will troubleshoot Windows and Microsoft 365, support conference rooms and devices for new hires and relocations, manage Active Directory accounts, and maintain IT ticketing workflows while ensuring excellent customer service