IT Support Engineer II

Collective Health; San Francisco (CA); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Stock options (35,000)

Health insurance

401k

Paid time off

Job summary

Collective Health is seeking an IT Support Specialist to manage macOS/Windows, provisioning, onboarding/offboarding, and secure device management within a fast-moving health tech environment in San Francisco.

You’ll automate tasks with scripts, create simple guides, support collaboration tools like Google Workspace, Okta, and Zoom, and keep devices and networks secure while delivering a high-touch, service-first experience.

Qualifications

• Hands-on experience administering macOS and Windows environments.
• Full IT lifecycle management from onboarding to offboarding.
• Experience with networking basics and mobile device management.
• Commitment to endpoint security and data privacy.
• Experience supporting modern collaboration tools like Google Workspace, Okta, Zoom.
• Ability to script (Bash, Python, PowerShell) to automate tasks.
• Strong communication with diverse user base and documentation skills.
• Proactive, ownership-driven approach to IT operations.

Responsibilities

• Support employees with day-to-day tech issues via email, chat, or in person.
• Handle onboarding for new hires and secure offboarding for departures.
• Manage hardware/software from purchase to setup and disposal.
• Improve daily IT tasks through scripts and better processes.
• Create simple how-to guides for self-service IT support.
• Maintain macOS/Windows, conference room tech, and basic office networks.
• Enforce security best practices, MFA, and device protection.
• Manage mobile devices using MDM tools.

Skills

macOS & Windows admin

IT operations

Networking basics

Security best practices

SaaS management

Automation scripting

Communication & support

Documentation

Problem solving

Tools

Google Workspace

Okta

Zoom

MDM (e.g., Jamf)

Job description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

As Collective Health IT, we prioritize building strong relationships with our users by proactively resolving their daily challenges. We operate with a service-first mindset, emphasizing empathy and collaboration to enhance organizational productivity and streamline workflows. As a vital member of our IT team, you will play a key role in delivering a high-quality, professional experience to everyone.

We are a lean, mission-driven team dedicated to removing operational friction, allowing our users to focus on advancing our next-generation healthcare platform. We are committed to achieving significant impact and modernizing IT operations. We seek a versatile, proactive, and continuous learner who thrives on ownership and embraces new challenges. If this aligns with your professional aspirations, we invite you to read on.

What you'll do?

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

As Collective Health IT, we prioritize building strong relationships with our users by proactively resolving their daily challenges. We operate with a service-first mindset, emphasizing empathy and collaboration to enhance organizational productivity and streamline workflows. As a vital member of our IT team, you will play a key role in delivering a high-quality, professional experience to everyone.

We are a lean, mission-driven team dedicated to removing operational friction, allowing our users to focus on advancing our next-generation healthcare platform. We are committed to achieving significant impact and modernizing IT operations. We seek a versatile, proactive, and continuous learner who thrives on ownership and embraces new challenges. If this aligns with your professional aspirations, we invite you to read on.

What you'll do?

• Support our team: Help employees with their day-to-day tech issues by troubleshooting problems via email, chat, or in person.
• Set up new hires: Handle the onboarding process for new employees, getting their hardware and software ready to go, and securely offboard people when they leave.
• Manage our gear: Take care of our hardware and software from purchase to setup, and eventually recycling old equipment.
• Fix and improve: Look for ways to make our daily IT tasks easier and faster, using scripts or better processes where they make sense.
• Create guides: Write simple, easy-to-follow how-to guides so people can solve common tech problems on their own.
• Support our systems: Keep our macOS and Windows computers, office conference room tech, and basic office networks running smoothly.
• Stay secure: Follow and enforce security best practices, like using two-factor authentication and keeping devices protected, to keep our data safe.
• Manage mobile devices: Use mobile device management tools to keep phones and tablets updated and secure.

To be successful in this role, you'll need:

• Technical Proficiency: Hands-on experience administering and troubleshooting macOS and Windows environments, including hardware, software, and A/V conference room technology.
• IT Operations: Proven background in managing full IT lifecycles, including user onboarding/offboarding and asset management (procurement to decommissioning).
• Networking & Systems: Applied knowledge of fundamental networking protocols (DNS, DHCP, VPN) and experience managing mobile device lifecycles using MDM solutions (e.g., Jamf).
• Security & Compliance: Commitment to IT security best practices, including endpoint protection, phishing awareness, MFA, and data privacy.
• SaaS Management: Experience supporting and troubleshooting modern collaboration tools, including Google Workspace, Okta, and Zoom.
• Automation: Proficiency in scripting (e.g., Bash, Python, or PowerShell) to optimize workflow efficiency and resolve recurring technical issues.
• Communication & Support: Demonstrated ability to deliver high-touch IT support to a diverse user base, ranging from individual contributors to executive leadership.
• Documentation: Ability to create clear, accessible knowledge base articles that facilitate user self-service and reduce technical friction.
• Proactive Problem Solving: A self-initiated approach to identifying operational challenges and driving process improvements.

Pay Transparency Statement

You will be onsite at our San Francisco office 5x/week.

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for 35,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.

San Francisco, CA Pay Range: $39.56 USD - $49.45 USD

Why Join Us?

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [e-mail].

Privacy Notice

For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.