IT Support Associate II, OTS

Socket.dev; Aurora (CO); On-site; USD 31,684 - 50,971; Full time

Benefits offered by this job

Comprehensive healthcare benefits

401(k) matching

Paid parental leave

Inclusive culture and support

Job summary

Amazon is looking for an IT Support Associate II in Aurora, Colorado to provide technical support in their operations facilities. You will troubleshoot IT equipment, participate in training new hires, and engage with various technologies. The role includes comprehensive healthcare benefits, a matching 401(k) program, and paid parental leave.

The starting pay ranges from $23.00 to $37.00 USD per hour based on experience and qualifications. Candidates should have at least 1 year of experience supporting Windows, Mac, or Linux systems.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Physical capability to lift up to 49 pounds, stand/walk during 12 hour shifts.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations.
• Handle support requests across the network.
• Assist in training new hires.
• Engage in continuous learning of new technologies.
• Support customers from multiple buildings and remote.

Skills

Troubleshooting integrated computer systems

Customer service

Physical endurance (lifting, standing, walking)

Education

1+ years in Windows, Mac or Linux systems support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Description

Application deadline: Jun 28, 2026

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. We have a casual dress code at each of our locations (jeans, t-shirts, safety shoes and, at times, a neon safety vest will be your daily outfit).

Key Job Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.

USA, CO, Aurora - 23.00 - 37.00 USD hourly