Senior IT & Security Engineer (USA)

DroneShield Group Pty Ltd; Warrenton (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

DroneShield Group Pty Ltd is seeking an IT Support and System Administrator in Warrenton, Virginia. This role involves providing exceptional IT support services for the U.S. office, ensuring smooth operations of hardware and software systems while minimizing disruptions.

The ideal candidate will have expertise in MS Entra ID and Intune MDM, a thorough understanding of various operating systems, and experience with incident management. Join our mission to enhance organizational productivity and security.

Qualifications

• Expertise in MS Entra ID and Intune MDM administration.
• Experience with backup solutions for on-premises and cloud environments.
• Understanding of IT-related security practices.

Responsibilities

• Provide first point of IT support contact for all U.S.-based staff.
• Troubleshoot all ICT related issues.
• Manage Helpdesk tickets and ensure operational efficiency.

Skills

MS Entra ID and Intune MDM administration

Windows OS

MacOS

Linux OS

PowerShell

Bash

Incident management tools

IT asset management

Job description

IT Support and System Administrator (USA)

DroneShield Group Pty Ltd Warrenton, Virginia, United States Medical

About this position

Work with cutting‑edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counter drone sector.

About the role

DroneShield is seeking an IT Support and Systems Administrator with relevant experience to join the IT Team and support the U.S. office. The IT team is responsible for providing excellent end‑user experience and services for our staff. They deliver prompt technical support, troubleshooting issues, and ensure the smooth operation of hardware, software, and network systems to minimize disruptions. The team also manages system maintenance, internal applications and drives overall organizational productivity. The IT team must work closely with Engineering and Security teams to maintain a high level of security.

Responsibilities, Duties and Expectations

• Provide first point of IT support contact for all U.S.-based staff
• Provisioning of workstations for users with various company SOE and requirements
• Understanding of up-to-date IT-related security practices
• Implementation and configuration of IT hardware and software solutions for end-users
• Troubleshoot all ICT related issues
• Manage Helpdesk tickets, planning and prioritization, systemically minimizing backlog and ensure operational efficiency
• The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various tasks

Qualifications, Experience and Skills

• Expertise in MS Entra ID and Intune MDM administration and CMMC
• Understanding of Windows, MacOS and Linux OS environments
• Experience working with backup solutions for on‑premises and cloud environments
• Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions
• Proficiency using tools such as PowerShell and Bash
• Relevant exposure to incident management tools
• Demonstrate an understanding of IT asset management
• Prior experience at an MSP is desirable
• Prior experience in the U.S. defense industry is desirable

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.