IT Support Analyst - Hybrid Role, Tuition Remission Included

Page Mechanical Group, Inc.; Washington (District of Columbia); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Work-life balance

Competitive benefits package

Tuition remission at Howard University

Job summary

Howard University Hospital is seeking an IT Support Analyst to be the primary technical resource for end users across hospital locations, onsite and remote. You will resolve issues with hardware, software, and peripherals, respond to service tickets within SLA, and support Cabinet members with a customer-first approach.

The role focuses on Windows/macOS/Office support, OS image deployment (JAMF/SCCM), AD and ServiceNow, and collaboration with network and vendor teams to ensure reliable desktop

Qualifications

• Bachelor's degree in Information Technology or a related field; or 8 years of related IT end-user support experience.
• Experience with Windows 10/Windows OS, macOS, and Microsoft Office installation and support.
• Experience with Active Directory, ServiceNow, and building OS images.
• Familiarity with Android and iOS platforms.
• Basic networking concepts and ability to troubleshoot DNS/DHCP.

Responsibilities

• Provide primary technical support to end users across hospital locations, including remote faculty and Cabinet members.
• Deliver virtual desktop troubleshooting for remote users.
• Perform hardware repairs and builds for desktops, laptops, tablets, phones, and printers.
• Support macOS and Windows environments, including iMac support and Office troubleshooting.
• Build and deploy Mac and Windows OS images using JAMF and SCCM.
• Maintain documentation on applications, hardware, and procedures; suggest process improvements.
• Collaborate with vendor support to resolve technical issues through to closure.
• Troubleshoot a range of technical issues with the network and devices in coordination with the network team.
• Respond to, document, and resolve service tickets within SLA.
• Perform other related duties as assigned.

Skills

Windows & Office support

macOS & iMac support

Active Directory

ServiceNow

OS image deployment

Networking basics

Customer-service

Documentation & process

Education

Bachelor's degree in Information Technology or related field

8 years of IT experience in lieu of degree

Tools

JAMF

SCCM

ServiceNow

Job description

Howard University Hospital is seeking an IT Support Analyst to be the primary technical resource for end users across hospital locations, onsite and remote. You will resolve issues with hardware, software, and peripherals, respond to service tickets within SLA, and support Cabinet members with a customer-first approach.

The role focuses on Windows/macOS/Office support, OS image deployment (JAMF/SCCM), AD and ServiceNow, and collaboration with network and vendor teams to ensure reliable desktop