IT Support Analyst — End-User & Lab Systems Expert

inari; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Inari seeks an IT Support Analyst to keep end-user systems running smoothly across the company. You will troubleshoot issues, manage updates, set up workstations, maintain licenses, manage tickets, ensure data security, and support both in-office and remote employees.

You should be able to communicate clearly with a diverse user base, explain technical concepts, and deliver quick, effective solutions. This in-office role is based at our West Lafayette, Indiana site and offers a dynamic,

Qualifications

• 3+ years of IT support focusing on laptop and end-user support.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team.
• Interest in agriculture biotech and laboratory settings helpful.

Responsibilities

• Provide daily onsite IT support, monitor and triage of end-user devices, applications, and laptop/desktop support.
• Create and maintain user accounts and access permissions across endpoints and software systems.
• Image and deploy laptops for replacements or for new employees.
• Maintain all computers with current patches and software installs with endpoint systems and mobile device management tools.
• Utilize Vulnerability Management and Remote Monitoring systems to remediate endpoint vulnerabilities.
• Assist with computer-controlled laboratory equipment moves, connections and troubleshooting.
• Perform computer moves of equipment when teams are relocated.
• Consistently monitor endpoint setup and report any potential viruses or threats.
• Ensure cleanliness of all data equipment and computer rooms.
• Assist in AV equipment setup and troubleshooting.
• Assist with ordering computers, peripherals, software, etc. and managing inventory for effective distribution to employees and maintaining systems with asset management tools.
• Provide local training and support on key IT applications, including creating self-service and training materials for staff and clients.
• Manage local systems/applications and technical infrastructure operations to support staff and applications.
• Identify and recommend solutions to enhance the client experience, availability, and staff efficiencies, coordinated closely with global IT needs.
• Foresee issues and gaps, identify solutions and work comfortably with leading-edge products.
• Work effectively with our vendor partners to maintain functional operational systems.
• Communicate with management on IT applications operational status.
• Assist with record-keeping procedures, documentation, asset management and maintenance of data.
• Coordinate with management to bring efficiencies to laboratory information management systems.

Skills

End-user support

Strong communication

Problem solving

Independent & team work

Startup mindset

Tools

Windows 11

Mac OS

iOS/iPadOS

Android

MS Office 365

Job description

Inari seeks an IT Support Analyst to keep end-user systems running smoothly across the company. You will troubleshoot issues, manage updates, set up workstations, maintain licenses, manage tickets, ensure data security, and support both in-office and remote employees.

You should be able to communicate clearly with a diverse user base, explain technical concepts, and deliver quick, effective solutions. This in-office role is based at our West Lafayette, Indiana site and offers a dynamic,