IT Support Analyst

Impinj; Seattle (WA); Hybrid; USD 64,000 - 90,000; Full time

Benefits offered by this job

Remote work option

Healthcare benefits

401(k) plan with company match

Job summary

Impinj is seeking an IT Support Analyst to provide both virtual and in-person support for hardware, software applications, and the network environment. You will be the first point of contact for troubleshooting and resolution, helping users across on-site and remote environments.

The role involves configuring accounts, imaging devices, applying patches, and supporting AV in meeting rooms and events. A strong emphasis on customer service, problem solving, and teamwork is required.

Qualifications

• 1–2 years of hands-on IT support experience, including help desk or desktop support.
• Experience with Microsoft AD, Office 365 administration, and Intune/Autopilot/MDM solutions.
• Experience with Mac and HP desktops/laptops.
• Excellent customer service and strong communication skills.

Responsibilities

• Monitor the help desk queue and diagnose issues for on-site and remote users.
• Set up and decommission user accounts across domains and systems.
• Build, configure, and image laptops/desktops, manage profiles and inventory.
• Apply patches, upgrade software/hardware, and troubleshoot OS issues.
• Troubleshoot printers, copiers, and plotting devices; perform backups.
• Set up conference rooms and assist with AV and event tech.
• Provide server/infrastructure support as needed.

Skills

Customer service

Problem solving

Communication skills

Time management

Independence & collaboration

Tools

Active Directory

Office 365

Intune/Autopilot/MDM

Mac & HP desktops

Job description

Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet —including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world.If it’s a thing, we’re working to connect it.Join Impinj and help us realize ourvision of a boundless IoT— connecting trillions of everyday items to the Internet.

T eam Overview:

The IT Support Analyst provides virtual and in-person support to users for technology-related issues concerning hardware, software applications, and the network environment, serving as the initial point of contact for troubleshooting and resolution.

What You Will Do:

• Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users
• Set up and decommission user accounts across network domain, Exchange, CRM, and phone systems
• Build, configure, and image laptop and desktop computers, including user profile creation, returned equipment reimaging, and inventory management.
• Apply patches, perform software and hardware upgrades, and troubleshoot and resolve OS issues
• Troubleshoot and maintain printers, copiers, and plotters
• Perform backup and restore operations
• Desk workstation set up and tear down, computer hardware inventory management
• Manage shipping and receiving of computer equipment and peripherals
• Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at corporate events
• Assist with server and infrastructure support as needed

What You Will Bring:

• Typically requires1-2 years of hands‑on IT support experience, including help desk, desktop support, and hardware/software troubleshooting
• Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions
• Experience withMac and HPdesktops/laptops
• Proven ability to deliver excellent customer service in-person, on the phone or via email
• Strong problem‑solving, time management, and attention to detail
• Strong verbal and written communication skills
• Ability to prioritize and manage requests in a fast‑paced environment
• Ability to work independently and collaboratively, both on‑site and remotely

Compensation and Benefits:

The benefits listed below may vary depending on the nature of your employment with Impinj and the country where you work.

The typical base pay range for this role across the US is$63,750- $90,000. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid‑point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.
At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others.

For a more comprehensive list of US employment benefits, clickhere .

US Export Controls:

This position has access to technologies or data subject to U.S. export control regulations. Under these laws, the release or transfer of export‑controlled items or information to individuals who are not classified as “U.S. persons” (as defined by Immigration & Nationality Act) may require prior authorization from the U.S. government. We may require additional documentation related to national identity to determine whether an export compliance license is required for any export‑controlled items. This information is requested solely for the purpose of complying with U.S. export control laws and will not be used for other purposes. Learn more about export compliance here .

Why work at Impinj:

Know you’re making a difference. Competitive benefits. Support for remote work or a desk with a view. Weekly Q&A sessions with our executive team. Impinj provides an environment that fosters openness and innovation and is developing technology that delivers a positive impact on the world. Collaboration and teamwork are highly valued, and accomplishments are duly celebrated. We have an open paid time‑off policy paired with a respect for work/life balance. Our headquarters is located in Seattle with spectacular views of the Olympics, Lake Union, and Mt Baker, which can be enjoyed from our rooftop deck. Our Brazilian site is in Porto Alegre, Rio Grande do Sul state, at “Tecnopuc,” a technology park that offers a very nice workplace for the development of groundbreaking technologies. Impinj is committed to creating a diverse and inclusive work environment and welcomes applicants from all backgrounds.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Candidate Expectations

• Preparation: We encourage candidates to use available resources for preparation. This includes conducting online research, engaging with professional networks, and asking clarifying questions.
• Live Interviews: Candidates may not use AI to supplement their performance during live interviews, complete take‑home assignments, or for sample work submissions, unless explicitly instructed or agreed upon by a member of the Impinj Recruiting team prior to the live interview or otherwise in advance of the assignment. We want to see your independent ability to think and perform.

Impinj reserves the right to disqualify candidates based on the necessary skills and qualifications for the role(s) in which they’ve applied. If a candidate is reasonably suspected to be using AI during without pre‑approval by a member of the Impinj Recruiting team, the candidate may be invalidated for the role.