IT Support Analyst

Censys; Los Altos (CA); Hybrid; USD 97,000 - 120,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to join their dynamic team in a hybrid role. This position is pivotal in providing exceptional support to employees, managing technology needs, and ensuring compliance with security protocols. As part of a mission-driven technology company, you'll have the opportunity to develop meaningful partnerships across various teams while contributing to an inclusive and fun work environment. If you are passionate about technology and enjoy solving complex challenges, this role offers a fantastic opportunity for professional growth and impact.

Qualifications

• 3+ years of IT support experience in technology-driven environments.
• Strong problem-solving skills and adaptability to new technologies.

Responsibilities

• Support employees' technology needs both in-person and remotely.
• Manage updates to the inventory management system and assist with onboarding.

Skills

IT Support

macOS

cloud-based technologies

SaaS services

problem-solving

Tools

Zendesk

Slack

Zoom

Google Workspace

Job description

Company Background

Censys is on a mission of helping companies identify, inventory, prioritize and remediate every risk on their attack surface. Our platform has a foundation in nearly a decade of academic research on large scale internet scanning. Our technology ingests billions of data points on devices, certificates, domains and websites daily, to provide our customers with unparalleled views into the darkest corners of their inventory. We’re a growing company with employees all over the world who believe innate curiosity and empathy enables a culture where we grow as professionals, solve the hardest problems in our industry, and have a lot of fun along the way.

Location

This is ahybrid role located in Los Altos, CA.

Role Summary

As anIT Support Analyst, you will be responsible for supporting Censys’ employees, devices, and software. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Censys teams and be a valued team member of a mission-driven technology company at an exciting time in its history. Reporting to the IT Analyst Team Lead, you will work closely together to support our most valuable assets - our people.

What you’ll do

• Work closely in a medium-sized (150-200 person) company to support staff and their technology needs both in-person and remotely
• Act as primary point of contact for in-office support involving hardware, Zoom Rooms, onboarding, etc.
• Prioritize, address, and resolve employee requests via Zendesk, Slack, and Zoom
• Onboard new employees in person and remotely
• Assist in control implementations related to internal security assessments
• Actively contribute to our internal knowledge base and provide continued training/support
• Manage updates to our inventory management system
• Lead the support and configuration activities for complex technologies
• Work with the Security team to ensure organizational compliance with our regulatory requirements
• Participate in an on-call rotation for critical after-hours requests
• Ad hoc office management duties such as supporting deliveries, meal setup and cleanup, and other related responsibilities

Skills you’ll have

• 3+ years of experience supporting IT services and contributing to technology-driven business processes
• Experience working with macOS, cloud-based technologies, and SaaS services (Google Workspace, Slack, Zoom, etc.)
• Ability to make decisions, shift priorities, and manage time to meet changing and evolving needs
• Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes

Nice to have

• Experience in a high-growth tech company
• Experience supporting geographically dispersed team members in remote environments

Our target salary range for this role is between $97,000 - $120,000 USD + bonus eligibility and equity.

We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.