IT Support Analyst

E.A. Sween Company; Chicago (IL); On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holidays

Life Insurance

401(k) with Company Match

Disability Insurance

Tuition Reimbursement

Employee Recognition Program

Job summary

E.A. Sween Company is seeking an IT Support Analyst to deliver frontline technical support across manufacturing, distribution, and corporate environments. You will resolve hardware, software and access issues to ensure a positive end-user experience.

The role is on-site at our Woodridge, IL facility with hours 10am-7pm and some on-call shifts. A minimum of 3+ years' experience and an Associate's degree in IT or related field are required, along with strong communication and customer service

Qualifications

• Associate's degree in information technology or related field, or equivalent experience.
• 3+ years' experience providing end-user and infrastructure technical support.
• Strong customer service, communication, and organizational skills.
• Ability to troubleshoot issues independently and follow established procedures.
• Experience monitoring nightly batch schedules and basic troubleshooting.
• Experience working with network hardware and software.

Responsibilities

• Provide day-to-day technical support for end users, including hardware, applications, and system access issues.
• Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software.
• Support employees working in office, manufacturing, and warehouse environments.
• Escalate complex or unresolved issues to appropriate IT teams.
• Document incidents, resolutions, and procedures in the ticketing system.
• Assist with employee onboarding and offboarding activities, including setting up equipment.
• Monitor network connectivity and coordinate with providers to resolve outages.
• Monitor nightly batch schedules and perform basic troubleshooting when needed.
• Support IT projects and initiatives as assigned.

Skills

Customer service

Communication

Troubleshooting

Organizational skills

Independence

Education

Associate's degree in IT or related field

Tools

ERP systems

Blue Yonder WMS

Job description

Who We Are

Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day. At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you'll join us!

Compensation

The target salary for this position is $61,500, consistent with our internal compensation framework. This position is classified as Grade 11, with a full pay range of $53,390.65 to $74,790.83. You are eligible for an incentive bonus up to 5% of your annual salary, prorated based on your start date. Final pay will be determined by your experience, skills, internal equity, and available budget.

This role is on site at our Woodridge, IL facility. Required hours are 10am-7pm. Some On call shifts are expected.

What We're Seeking

We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally.

What You'll Do (Responsibilities)

• Provide day-to-day technical support for end users, including hardware, applications, and system access issues.
• Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software .
• Support employees working in office, manufacturing, and warehouse environments.
• Escalate complex or unresolved issues to appropriate IT teams
• Document incidents, resolutions, and procedures in the ticketing system.
• Assist with employee onboarding and offboarding activities. Which includes setting up new equipment for the employee onboarding.
• Monitor network connectivity identifying and working with network providers to resolve outages.
• Monitoring nightly batch schedules and doing basic troubleshooting if issues occur
• Support IT projects and initiatives as assigned.

What You'll Need (Qualifications)

• Associate's degree in information technology or related field, or equivalent experience.
• 3+ years' Experience providing end-user and infrastructure technical support.
• Strong customer service, communication, and organizational skills.
• Ability to troubleshoot issues independently and follow established procedures.
• Experience monitoring nightly batch schedules and doing basic troubleshooting
• Experience working with network hardware and software.
• Experience working with network and security administrative processes such as password management.

Preferred

• Experience supporting voice-directed picking systems.
• Experience in food distribution or logistics environments.
• Experience working in or supporting systems within a unionized workforce environment.
• Experience supporting multi-site warehouse operations.
• Experience supporting ERP and similar software solutions
• Experience supporting Blue Yonder Warehouse Management System

Physical Demands and Work Environment

• Ability to work within an office environment.
• Must be able to work in a fast-paced, autonomous environment.
• Must be able to organize, prioritize, multi-task, meet deadlines, act professionally, and maintain information confidentiality.
• Some travel is required.

How You'll Find Success at EAS

• Value People Most of All: Show respect & care, embrace diversity, and empower others.
• Commit to Safety Everyday: See something say something do something, practice safe behavior, and celebrate safety success.
• Invest in Our Company to Thrive: Share ideas to improve, learn & grow, and embrace change.
• Think Before Doing and Act Decisively: Make thoughtful decisions, work together to find solutions, and do what's right.
• Welcome Constructive Straight Talk: Be honest and respectful even when difficult, be open to ideas and feedback, and ask questions to understand.
• Serve Up Exceptional Experiences: Provide value to customers, take pride in your work, and help others to be successful.
• Enjoy What You Do!: Have a positive attitude, Live the Spirit of E.A. Sween, and celebrate success.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 8 Paid Holidays
• Company-Paid Life Insurance
• 401(k) with Company Match - fully vested after 2 years
• Short-Term and Long-Term Disability Plans
• Tuition Reimbursement
• Employee Recognition Program (Boss Bucks)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.