IT Support Analyst

recruiterboom; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Boston is seeking an IT Support Analyst responsible for designing and implementing functional IT systems. The ideal candidate should have proven experience as an IT Analyst or Consultant, with strong analytical and communication skills. Responsibilities include coordinating project implementations, integrating systems, and gathering user feedback. A degree in Computer Science or a related field is required, along with project management experience. This role offers the chance to leverage technology to meet organizational needs.

Qualifications

• Proven experience as an IT Analyst, IT Consultant or similar role.
• Experience in project management.
• Knowledge of databases, system security and troubleshooting.
• Understanding of business practices.

Responsibilities

• Communicate with stakeholders to understand their requirements.
• Develop and analyze functional specifications.
• Design efficient IT systems to meet business and technology needs.
• Coordinate developers to build and implement technology solutions.
• Integrate multiple systems and reconcile needs of different teams.
• Gather feedback from end users about system performance.
• Plan and oversee projects (e.g. upgrades, hardware/software installations).
• Provide advice and technical training.
• Keep abreast of technology trends and developments.

Skills

Analytical mindset

Excellent communication skills

Problem-solving aptitude

Education

BSc/BA in Computer Science, Engineering or a related field

Tools

Databases

System security

Job description

Overview

IT Support Analyst recruiterboom • Boston, MA, United States

About the job IT Support Analyst

We are looking for an IT Analyst to design and implement functional and cost-efficient IT systems. IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, wed like to meet you. Your goal will be to leverage tech solutions to meet organizational needs.

Responsibilities

• Communicate with stakeholders to understand their requirements
• Develop and analyze functional specifications
• Design efficient IT systems to meet business and technology needs
• Coordinate developers to build and implement technology solutions
• Integrate multiple systems and reconcile needs of different teams
• Gather feedback from end users about system performance
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Provide advice and technical training
• Keep abreast of technology trends and developments

Requirements and skills

• Proven experience as an IT Analyst, IT Consultant or similar role
• Experience in project management
• Knowledge of databases, system security and troubleshooting
• Understanding of business practices
• Excellent communication skills
• Analytical mindset
• Problem-solving aptitude
• BSc/BA in Computer Science, Engineering or a related field