IT Support

SPS North America; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career growth

Learning & development

Paid time off

Bonuses

Medical benefits

Job summary

SPS North America is seeking an IT Support Specialist focused on secure data sanitization, storage device management, and basic hardware troubleshooting. The role emphasizes data security, accurate inventory tracking, and adherence to policies for disposal and compliance.

The ideal candidate will have hands-on computer experience, familiarity with data wiping tools (DBAN, Blancco, DiskPart), and a strong commitment to detail and process documentation.

Qualifications

• High school diploma or equivalent.
• Hands-on experience with computers and IT support.
• Basic understanding of hardware and storage devices.
• Familiarity with data sanitization tools and secure wiping procedures.
• Ability to follow security procedures and document processes.
• Experience maintaining inventory records and serial numbers.

Responsibilities

• Perform secure data wiping of drives using tools such as DBAN, Blancco, DiskPart, or equivalent software.
• Ensure all data erasure activities comply with security policies and regulations.
• Document successful data sanitization with accurate records for compliance.
• Identify devices that cannot be securely wiped and escalate for proper handling.
• Troubleshoot and resolve basic hardware and storage issues.
• Perform routine system maintenance including disk cleanup and storage optimization.
• Assist with hard drive installation, replacement, and configuration.
• Support disk cloning and imaging tasks as needed.
• Diagnose HDD/SSD/NVMe issues and asset tracking.
• Maintain inventory records with serial numbers and disposal status.
• Coordinate proper e-waste disposal per policy.

Skills

Attention to detail

IT support experience

Data security

Inventory management

Troubleshooting

Data wiping tools familiarity

Education

High school diploma

Associate's or bachelor's degree in IT / CS

Tools

Blancco

DBAN

DiskPart

Disk cloning/imaging software

Job description

IT Support Specialist – Data Sanitization & Hardware Support

Position Summary

We are seeking a detail-oriented IT Support Specialist to support secure data sanitization, storage device management, and basic computer hardware troubleshooting. This role is responsible for ensuring that data is securely erased from storage devices in accordance with company security policies and industry standards.

The ideal candidate will have hands‑on experience working with computers, familiarity with data wiping tools, and a strong commitment to data security, accuracy, and inventory management.

Key Responsibilities

Perform secure data wiping and sanitization of hard drives and storage devices using industry-standard tools such as DBAN, Blancco, DiskPart, or equivalent software.

Ensure all data erasure activities comply with company security policies, established procedures, and applicable data protection regulations.

Verify and document successful data sanitization, maintaining accurate records for compliance and auditing purposes.

Identify storage devices that cannot be securely wiped and elevate them for appropriate handling or physical destruction.

IT Support & Hardware Maintenance

Troubleshoot and resolve basic computer hardware and storage‑related issues.

Perform routine system maintenance, including disk cleanup, storage optimization, and basic performance improvements.

Assist with hard drive installation, replacement, formatting, and configuration.

Support disk cloning, imaging, and other storage‑related technical activities as needed.

Diagnose basic issues involving HDDs, SSDs, NVMe drives, and related computer components.

Maintain accurate inventory records of storage devices, including serial numbers, asset tags, processing status, and disposal information.

Track and document all devices undergoing data sanitization, repurposing, recycling, or disposal.

Coordinate the proper disposal of electronic waste (e-waste) in accordance with company policies and environmental regulations.

Ensure storage devices are properly labeled, organized, and accounted for throughout their lifecycle.

Maintain accurate documentation and reports related to asset management and data destruction activities.

Required Qualifications

High school diploma or equivalent required.

Previous hands‑on experience working with computers, IT support, computer repair, hardware maintenance, or a related technical field.

Basic understanding of computer hardware, storage devices, and file systems.

Familiarity with data sanitization tools, secure data wiping procedures, and data security best practices.

Ability to perform basic computer troubleshooting, disk cleanup, and system performance optimization.

Experience maintaining inventory records, tracking equipment serial numbers, and documenting technical processes.

Ability to follow established security procedures and handle sensitive information responsibly.

Strong attention to detail, organizational skills, and ability to maintain accurate documentation.

Ability to work independently and efficiently while managing repetitive technical tasks.

Preferred Qualifications

Associate's or bachelor's degree in Information Technology, Computer Science, or a related field.

Experience using data wiping and sanitization software such as Blancco, DBAN, DiskPart, or similar tools.

Familiarity with disk cloning, imaging, and drive diagnostic software.

Experience with IT asset management, hardware recycling, or e‑waste disposal procedures.

Knowledge of data sanitization standards, including NIST SP 800-88.

Previous experience in an IT service center, hardware refurbishment facility, or technical support environment.

Technical troubleshooting and problem-solving

Data security and compliance awareness

Hardware maintenance and storage management

Inventory tracking and documentation

Accuracy and attention to detail

Time management and organizational skills

Pay Range

$18 - $19 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

All employment offers are contingent upon completion of I-9 and verification of employment eligibility.