IT Store Support Technician (2nd Shift)

R551US The Finish Line, Inc.; Indianapolis (IN); On-site; USD 28,000 - 39,000; Full time

Job summary

The Finish Line, Inc. is seeking an IT Help Desk Specialist to support store technology and POS systems. The shift is 1 PM–10 PM, Tuesday through Saturday, in the Indianapolis area.

The role involves troubleshooting and assisting users across store and corporate channels. Qualified candidates will have an Associate’s Degree and 2–3 years of help desk experience, plus strong knowledge of Windows, SQL, Active Directory, G Suite, and networking.

Qualifications

• Associate’s degree required; 2–3 years of help desk experience preferred.
• Solid knowledge of Windows OS and Office applications.
• Experience with SQL databases, AD, GSuite, MDM, and networking is expected.

Responsibilities

• Perform day-to-day troubleshooting for store technology and POS systems.
• Assist store and corporate staff via phone, email, and Google Chat to resolve or escalate issues.

Skills

Windows OS

SQL

Active Directory

Google GSuite

Mobile Device Management

Chrome

Microsoft Office

Education

Associate’s Degree

Tools

DOS

Microsoft Office

LAN/WAN networks

Job description

The shift for this role is: 1PM-10PM, Tuesday through Saturday The purpose of this position is to perform the day-to-day troubleshooting steps to ensure proper functionality for all store technology including stores’ POS systems. Assist business customers (store and corporate employees) via telephone, email, google chat, to resolve or escal…

Required Education and/or Experience

This position requires an Associate’s Degree (A.S.) in related fields and 2-3 years of help desk experience, or equivalent combination of education and experience. Prefer prior experience in the retail industry.

Required Computer and/or Technical Skills

Basic knowledge of DOS, Windows 7/10/, Microsoft Office, SQL Database Servers, LAN and WAN networks is required. Should have intermediate knowledge Google GSuite Administration, Google GSuite Applications, Mobile Device Management, Chrome Products, cloud based email and collaborative technologies, Internet Explorer v8 - v11, Microsoft Active Directory, & Microsoft Office (Word, Excel, Powerpoint).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit for more than 6 hours per shift Use hands to finger, handle and feel Reach with hands and arms Talk and/or hear Walk or move from one location to another Occasionally may need to climb, balance, stoop, kneel, or crouch Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally

Punctuality and regular attendance consistent with the company’s policies are required for the position. Average work week is 40-45 hours, which can vary depending on business need. The work environment for this position is a moderately noisy office setting. The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy. #LI-DNI This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice. EEO Statement: The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws.

The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

Need accessibility assistance to apply? Applicants who require accessibility assistance to submit an employment application can either call Finish Line at [phone] or email us at [e-mail]. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)

The global leader in sports fashion, JD Group offers a world of choices across our portfolio of brands. With opportunities at our corporate offices in Indianapolis, IN and Boulder, CO, our distribution and call center, as well as 900+ stores across the nation, JD offers the possibility for infinite growth. At JD, our commitment to Diversity & Inclusion is louder than words. As part of JD’s commitment to creating a more diverse, equitable, & inclusive organization, we established voluntary, employee-led, Employee Resource Groups to support our Diversity & Inclusion mission and goals. We have also established a D&I Council composed of individuals throughout the company who are committed to creating an inclusive workplace where individuals of all races, genders, and backgrounds are free to be their authentic selves. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger. California Privacy Policy click here.