IT Statewide Manager 3 (Finance Manager)

State of Louisiana; Baton Rouge (LA); On-site; USD 85,000 - 110,000; Full time

Job summary

The Office of Technology Services (Louisiana) seeks an IT Services Manager to lead cost allocation, budgeting, and performance reporting for statewide IT operations. This role directs forecasting, staff, and project oversight while ensuring compliance with state security policies.

Located in Baton Rouge, the position emphasizes governance, strategic planning, and cost recovery for technology services across agencies.

Qualifications

• Bachelor’s or higher in IT or related field with relevant work experience.
• Strong background in IT services management and cost control.
• Experience with budgeting, cost allocation and compliance.

Responsibilities

• Oversee IT services delivery and cost recovery reporting.
• Lead forecast, budgeting, and financial analysis activities.
• Ensure compliance with state security policies and procedures.
• Coordinate with stakeholders and manage staff activities.
• Provide policy recommendations and drive process improvements.

Skills

Budget forecasting

Cost allocation

Security compliance

Team leadership

Policy knowledge

Education

Master’s degree in information technology or related field

Bachelor’s degree in information technology or related field

Associate’s degree in information technology

Tools

LaGov Financial

Job description

About This Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Operations Section. This job title has an assigned pay grade of TS-317. Req. 220770

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Operations Section. This job title has an assigned pay grade of TS-317. Req. 220770 The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems Intelligently, increasing the rate of project success, and fostering a skilled and professional staff. The IT Statewide Manager 3 provides direction, plans, organizes, training, and controls the work of the IT Services. Management and Forecasting OTS Office of Operations, Forecast and Demand Management (FDM) unit for Cost Allocation and Billing. Coordinates work by scheduling assignments and directing the work of subordinate staff. Plans, assures implementation, reviews and evaluates results, and reports results to the FDM IT Director 1. The Division Of Administration Is The State Government’s Management Arm And The Hub Of Its Financial Operations. Division Offices Perform a Wide Variety Of Activities Including The Following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

• Seven years of experience in information technology or administrative services; OR
• Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR
• An associate’s degree in information technology plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR
• A master’s degree plus four years of experience in information technology or administrative services.

Experience Substitution:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Note:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Serves as Product Owner and Super Admin for the OTS Connect Billing Portal, overseeing implementation, administration, user access, and security permissions.
• Provides tier-one technical support for complex portal issues and collaborates regularly with IT developers and tier-two support teams.
• Leads customer portal focus groups to gather feedback, enhance user experience, and guide future system improvements.
• Acts as Lead Architect for designing and implementing new and existing technologies, ensuring compliance with state and federal security policies.
• Serves as the final technical escalation point for analyzing and resolving highly complex technology issues.
• Ensures implementation and compliance with all OTS policies, procedures, and security guidelines across technology services.
• Manages development and analysis of cost allocation models, financial structures, and budget forecasts, ensuring adherence to state and federal cost recovery requirements.
• Oversees fiscal operations, including expenditure corrections, receivables, cash-flow analysis, service demand forecasting, and preparation of statewide fiscal reports.
• Tracks and reports OTS service delivery performance, service level attainment, and effectiveness of TS initiatives through metrics and benchmarking.
• Manages staff activities, coordinates special projects, conducts cost-benefit analyses for IT investments, provides policy recommendations, and performs other tasks as assigned.

Position-Specific Details:

Appointment Type: This vacancy will be filled by either a new hire or the promotion of a current, permanent-status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

For Further Information About This Posting, Please Contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

Email: [e-mail]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

– Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

Additional holidays may be proclaimed by the Governor

Retirement

State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01 Do you have management or supervisory experience? If yes, please describe your experience.

02 Do you have experience with cost accounting or cost allocation? If yes, please describe your experience.

03 Do you have experience working with LaGov Financial or another ERP financial system? If yes, please describe your experience.

04 Do you have a finance degree?

05 Do you have experience creating Standard Operating Procedures (SOPs), documented processes, or developed training materials? If yes, please describe your experience.

06 Do you have experience using Microsoft Excel and/or Google Sheets? If yes, how would you rate your proficiency.

• Beginner – Basic data entry and simple formulas
• Intermediate – Comfortable with formulas, filtering, sorting, and basic functions
• Advanced – Proficient with pivot tables, lookups, complex formulas, data analysis, and spreadsheet design
• Expert – Highly advanced skills, including automation, complex modeling, and advanced data analysis tools

07 Please describe the Excel or Google Sheets functions you use most frequently.

• Required Question