IT STATEWIDE ANALYST 1, 2, 3

Division of Administration-Office of Technology Services; Baton Rouge (LA); On-site; USD 52,000 - 70,000; Full time

Job summary

Division of Administration/Office of Technology Services in Louisiana seeks an IT Statewide Analyst to support Network Communication Services. The role focuses on billing, inventory, access provisioning, and vendor interactions to ensure accurate charges and timely reporting.

The position requires progressing through a career progression in IT state services and offers opportunities for advancement within the division. Contact and HR details are provided in the posting.

Qualifications

• Five years of experience in information technology, project management, business analysis or administrative services.
• Six years of full-time work experience plus three years in IT, PM, business analysis or administrative services.
• Associate's degree in IT plus three years in IT/PM/BA/admin services.
• Bachelor's degree plus three years in IT/PM/BA/administrative services.
• A degree with IT/CS/engineering/math/business analytics plus two years in IT/PM/BA.
• A master's degree plus two years in IT/PM/BA.
• Education/experience substitutions may apply per state policy.

Responsibilities

• Supports systems and workflows for ordering, inventorying, and billing of NCS products and services.
• Maintains billing and inventory databases and analyzes access logs for security.
• Generates customer invoices and monitors vendor billing media for discrepancies.
• Produces system reports and assists with discrepancy resolutions and credit requests.
• Coordinates cost allocation and financial performance reporting for NCS products.

Skills

Information technology

Project management

Business analysis

Administrative services

Billing and invoicing

Education

Associate's degree in information technology

Bachelor's degree in information technology or related field

Master's degree in information technology or related field

Job description

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Network Communication Services section.

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This position is responsible for utilizing various technical disciplines and tools to support the business operations of the Network Communication Services section of OTS. The Business Support team ensures that NCS expenses and revenue are properly documented, balanced, and available to NCS leadership at all times. The Analyst continuously analyzes expenditures and service inventories to identify overspending and billing errors; works with the appropriate NCS team to make corrections or improvements. The Analyst helps manage the highly complex system and workflows utilized in the tracking and billing of various statewide telecommunications and network products and services. They also work with other OTS and DOA sections to ensure that property management, contract maintenance, and other functions critical to NCS business operations are handled timely and accurately.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Five years of experience in information technology, project management, business analysis or administrative services;
• Six years of full‑time work experience in any field plus three years of experience in information technology, project management, business analysis or administrative services;
• An associate's degree in information technology plus three years of experience in information technology, project management, business analysis or administrative services;
• A bachelor's degree plus three years of experience in information technology, project management, business analysis or administrative services;
• A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology, project management, business analysis or administrative services;
• A master's degree plus two years of experience in information technology, project management, business analysis or administrative services.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Supports critical systems and workflows that facilitate ordering, inventorying, and billing of NCS products and services

• Participates in development and maintenance of billing and inventory databases.
• Provisions new employees’ access to MySoft, analyzes access logs, and updates/removes user access as needed.
• Manages production of customer invoices.
• Tracks receipt of and processes multiple vendor billing media, addressing any gaps promptly. Works with OTS AppDM team in creating and implementing exception reports that are used to identify billing discrepancies; researches and analyzes the data to insure that vendor charges are accurate and in keeping with contracts/billing agreements/tariffs. Advises OFSS on resolution of discrepancies to authorize or withhold vendor payments. Provides documentation for credit requests to vendors for erroneous billing.
• Analyzes highly complex billing databases and reports to identify under or over billing and works with NCS customers, internal personnel, and telecommunications vendors to correct inventory. Creates and compiles various system generated reports for internal and external customers.
• Inputs customer service orders when needed.

Supports contract activities and vendor account management

• Works closely with the NCS leadership, OTS Contract staff, and OSP to develop procurement strategies for statewide telecommunications products and services.
• Maintains internal NCS contract documentation and assists OTS Contract staff and OSP with telecom service bids, contract awards, renewals, and usage reporting.
• Coordinates the development of highly complex technical specifications for telecom and network RFP/ITB efforts and the technical side of bid evaluations.
• Monitors and documents contractor performance for statewide products and services to insure compliance with technical standards and service agreements and works with OSP and NCS leadership to address any deficiencies.
• Reviews highly complex cost allocation reports and LaGov transactions to measure cost/financial performance of products and services and insure appropriate cost allocation and cost recovery.
• Manages vendor account relationships in coordination with other NCS teams and OFSS.
• Researches telecommunication and network trends, new products, technology, and services and makes recommendations to better meet the business communication requirements of state government.

Recommends, analyzes and tests modifications to the service order, procurement, inventory, and billing systems.

• Conducts research in telecommunications inventory databases to resolve highly complex problems and to support special projects as assigned by higher level information technology staff.
• Leads associates in testing modifications.

Manages purchasing for all NCS sections.

• Maintains detailed records of all NCS purchases and ensures that expenses are allocated appropriately.
• Ensures that annual purchases are made timely to avoid lapses.
• May be assigned a LaCarte purchasing card (P-card) to be used for small purchases; responsible for adhering to all related policies and procedures.
• Manages a highly complex database that organizes all NCS expense data used by other NCS sections in developing/managing service rates.

Coordinates documentation and tagging of new assets before deployment.

• Engages with OTS Property Managers and LPAA for surplusing equipment, distributing asset tags, performing the annual LPAA Certification of Inventory, and addressing the LPAA audit findings.
• Maintains the inventory of computer hardware and software products utilized by NCS staff.

Performs other tasks, special projects, analyses, studies, and plans as directed in support NCS lines of service.

Position‑Specific Details

Appointment Type

This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Career Progression

This vacancy participates in a career progression group and may be filled from this recruitment as a IT Statewide Analyst 1, 2 or 3.

Compensation

The Salary range listed on the job posting reflects the pay grade minimum and maximum for the IT Statewide Analyst 1 job title. The salary range pay grade minimum and maximum for the other levels of the career progression group can be viewed using the links below:

• IT Statewide Analyst 2
• IT Statewide Analyst 3

Louisiana is a "State as a Model Employer" for People with Disabilities.

For further information about this posting, please contact:

Brandon Blanchard

HR Manager

Division of Administration/Office of Human Resources

Email: [e-mail]